Avionics Product Support Specialist

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🌾 Iowa – Remote

🌾 Iowa – Remote

💵 $86.8k - $165.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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RTX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

🚀 Aerospace

Aerospace • Defense • Sustainability

RTX is a globally recognized aerospace and defense company dedicated to transformative technologies and era-defining innovation. It operates through various businesses, including Collins Aerospace, Pratt & Whitney, and Raytheon, with a focus on sustainable, connected flight and smarter defense systems. RTX is committed to diversity, equity, and inclusion across the company and aims to solve the world’s most complex problems with cutting-edge technology and talent. Additionally, RTX is involved in significant projects like upgrading the F135 Engine Core and developing missile-defense systems. The company emphasizes corporate responsibility and sustainable practices.

📋 Description

• Support Collins Aerospace avionics products and systems, including Flight Management Systems, Navigation, Communication, Autopilot, Cabin Management, and other related systems. • Solves systems/technical problems at various levels in scope and complexity, which may require data and root cause analysis. • Aptitude to question and discover the customers’ actual needs and requirements in the most expedient manner. • Ability to understand and apply problem solving principles, concepts, practices and procedures with guidance as needed. • Ensure timely resolution of customer support and assistance requests utilizing established procedures. • Engage with colleagues and team members to provide corrective action and resolutions to customer queries. • Provide timely and accurate assistance in response to requests from customers or Customer Service Engineers. • Must be prepared to work a non-traditional work schedule: 6am/pm - 6pm/am CT - 12-hour shifts; 3 on, 2 off, 2 on, 3 off; Nights and/or Days (schedule flips back and forth between nights/days: two months on nights, four months on days); first 30 days of employment for training purposes will be Monday-Friday, day shift, 8-hour shifts.

🎯 Requirements

• Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience. • Experience troubleshooting or repairing avionics equipment required. • Experience in aviation maintenance, avionics, electronics, or a related field required. • Bachelor's Degree in an Aviation Related field is preferred.

🏖️ Benefits

• Medical, dental, and vision insurance. • Three weeks of vacation for newly hired employees. • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option. • Tuition reimbursement program. • Student Loan Repayment Program. • Life insurance and disability coverage. • Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. • Birth, adoption, parental leave benefits. • Ovia Health, fertility, and family planning. • Adoption Assistance. • Autism Benefit. • Employee Assistance Plan, including up to 10 free counseling sessions. • Healthy You Incentives, wellness rewards program. • Doctor on Demand, virtual doctor visits. • Bright Horizons, child and elder care services. • Teladoc Medical Experts, second opinion program. • And more!