Customer Success Manager

Job not on LinkedIn

🔥 5 minutes ago

🌐 Canada, United States – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

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Logo of RUX Software

RUX Software

51 - 200 employees

🏗️ Construction

📦 Logistics

🏭 Manufacturing

Construction • Logistics • Manufacturing

RUX Software is a business applications company that builds durable, Microsoft Dynamics Business Central–focused software for managing assets, equipment rentals, inventory, and field operations. They deliver industry-tailored apps and integrations (including telematics) for sectors like construction, oilfield services, and environmental/field services, and operate as a Microsoft Solutions Partner in Business Applications. RUX emphasizes end-to-end operational visibility, scalability, and multi-location enterprise functionality for business customers.

📋 Description

• Ensure customers achieve defined success outcomes • Drive product adoption and usage growth • Monitor health scores and risk indicators • Proactively identify gaps in value realization • Own renewal readiness and forecasting • Mitigate churn risks early • Conduct business reviews (QBRs / EBRs) • Develop documented success plans • Identify expansion opportunities across seats, modules, and usage • Partner with Sales on upsell execution • Position additional value use cases

🎯 Requirements

• Relevant experience and demonstrated capability appropriate to the scope and level of the role • Strong communication, collaboration, judgment, and accountability for results • Experience in SaaS, ERP, Microsoft Dynamics 365 Business Central, or RUX customer industries is beneficial where applicable

🏖️ Benefits

• Remote work opportunity in Canada or the US • Equal opportunity workplace • Workplace where employees are treated with dignity and respect

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