Lead Account Manager, Client Services

🔥 0 minutes ago

🗻 New Hampshire, Vermont – Remote

🗻 New Hampshire – Remote 🍁 Vermont – Remote

💵 $55k - $65k / year

⏰ Full Time

🟠 Senior

📁 Client Services

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RXO, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2022

🚗 Transport

☁️ SaaS

🤝 B2B

Transport • SaaS • B2B

<RXO, Inc. > RXO, Inc. is a technology-driven freight and logistics company that connects shippers and carriers across multiple modes (truckload, LTL, intermodal, drayage, ocean, air, last-mile) through its digital platforms RXO Connect™ and RXO Drive™. The company combines machine learning and AI with extensive carrier networks to provide capacity solutions, managed transportation, freight forwarding, and carrier services (fuel cards, factoring, marketplace), prioritizing visibility, efficiency, and flexible capacity for B2B customers. RXO operates a large marketplace and network of independent carriers, offering both software-enabled logistics (SaaS-like platform features) and traditional transportation services.

📋 Description

• Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports • Cultivate positive working relationships with contract carriers and helpers • Use route planning software to build efficient delivery routes • Handle the dispatch of contract carriers; resolve issues throughout the day as needed • Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies • Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery • Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations • Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)

🎯 Requirements

• 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience • Bachelor's degree or equivalent related work or military experience • Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications

🏖️ Benefits

• Competitive pay • Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO • up to 40 hours bereavement leave • up to 16 hours volunteer time • jury duty • at least 2 weeks family bonding leave • up to 40 hours prenatal care leave • 401(k) retirement plan with up to 5% company match • Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity • Employee Assistance Program (EAP) • Tuition reimbursement • adoption assistance • Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account • Health Reimbursement Arrangement