Senior Client Services Specialist

🕒 2 days ago

🇺🇸 United States – Remote

💵 $55k - $65k / year

⏰ Full Time

🟠 Senior

📁 Client Services

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Asset Living

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded in 1986, Asset Living is a true third-party property management firm with decades of experience delivering exceptional value to partners across the nation. As a leader in third-party property management, Asset Living is the fourth largest in the country (National Multifamily Housing Council's Top 50) and remains the No. 1 third-party student housing property manager in the U.S. for 11 years in a row (Student Housing Business). With over 36 years of experience, Asset Living's growing portfolio includes a multitude of properties across the country that span the multi-family, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

📋 Description

• Lead Complex Portfolio Migrations: Manage end-to-end migration processes for multi-property portfolios, ensuring timelines, deliverables, and client expectations are met. • Primary Client Liaison: Serve as the point of contact for clients during migrations, facilitating communication, addressing concerns, and ensuring a high level of satisfaction. • Cross-Functional Coordination: Partner with internal teams (Operations, Marketing, Treasury, IT, Legal, Training, etc.) to align on requirements, remove roadblocks, and maintain visibility across all stakeholders. • Strategic Planning: Develop migration timelines, identify dependencies, and adjust strategies as needed to ensure a smooth transition. • Process Improvement: Recommend and implement enhancements to migration processes, tools, and templates to drive efficiency and consistency across projects. • Mentorship & Support: Serve as a resource and escalation point for Client Services Specialists (CSSs) assigned to individual tasks within a portfolio migration. • Documentation & Reporting: Maintain accurate migration trackers, status updates, and client-facing deliverables, ensuring they are updated in real time for visibility. • Issue Resolution: Anticipate and address potential challenges before they escalate, coordinating with appropriate departments for resolution. • Portfolio Nuances: Understand and manage unique portfolio requirements (e.g., client-specific Yardi instances, banking arrangements, MSAs, and third-party integrations).

🎯 Requirements

• Bachelor’s degree or equivalent experience required. • 4–6 years of experience in client services, property management, or transitions. • Experience leading large-scale, multi-property projects preferred. • Proven experience in client services, property transitions, or portfolio migrations, ideally within the multifamily or real estate industry. • Strong leadership skills with the ability to guide cross-functional teams without direct authority. • Exceptional organizational skills, with the ability to manage multiple properties and deadlines simultaneously. • Advanced problem-solving skills with a proactive approach to identifying and resolving challenges. • Excellent communication and interpersonal skills, capable of building trust with both clients and internal teams. • Proficiency in Microsoft Office Suite, SharePoint, Yardi, and CRM platforms. • Ability to work independently and collaboratively in a fast-paced environment.

🏖️ Benefits

• Health insurance • Paid time off • Professional development opportunities