Client Services Manager

🕒 June 15

🇺🇸 United States – Remote

💵 $79k - $107k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Businessolver

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

💰 Private Equity Round on 2021-12

Businessolver, founded in 1998, is a trusted partner in benefits administration technology. With over two decades of experience, we aim to delight clients by transforming benefits administration into a year-round journey, driven by our core values. Our proprietary platform offers a personalized benefits experience for employees, empowering informed decision-making and cost control.

📋 Description

• Participate in client meetings including escalation discussions • Ensure team is executing on client activity and proactively engaging Client Service Leads, Directors, and other internal teams as needed on open items • Review and analyze performance of client deliverables daily • Ensure team meets and/or exceeds daily work volumes and productivity metrics • Identify and communicate trends or areas of improvement • Provide operational performance reports to client leadership team • Ensure quality assurance checks are happening across team deliverables • Collaborate with Directors, AVP's and Client Services Leads on special projects • Point of escalation for client deliverables • Evaluate daily and weekly team capacity • Oversite of the Team Queues within Clarizen and Client Desk • Share in leadership of daily team stand-up meetings • Manage and develop team members including training and support • Support transition of new clients from onboarding to ongoing resources • Responsible for execution and delivery of performance management & compensation process

🎯 Requirements

• 5-7 years of direct industry or equivalent experience • 3+ years team lead/management experience • Experience with delegation, directing and leading change • Experience managing quality with a customer service mindset • Fact based management and strong leadership communication skills • Driving results with urgency • Team building, coaching & developing others • Workload prioritization and management across large projects and teams

🏖️ Benefits

• Comprehensive benefits package • Quarterly bonus incentive plan