Senior Director, Client Services

🕒 June 15

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Impiricus

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

💰 $3M Seed Round on 2022-04

Healthcare • Consulting • Food & Beverage

Impiricus is a next-generation, proprietary HCP engagement platform designed to facilitate communication between healthcare providers (HCPs) and the pharmaceutical industry. Founded by physicians, it addresses diminishing access to HCPs by providing relevant industry news and resources directly at their fingertips. With a robust API-centric framework, the platform enables partners to track engagement, analyze data, and deliver high-value content efficiently.

📋 Description

• Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health • Develop and execute annual account growth plans aligned to client brand and portfolio strategies • Work with your Client Success Managers and Business Development partners to identify and close upsell/cross-sell opportunities in partnership with Sales, contributing to revenue growth targets • Lead quarterly business reviews (QBRs) to both internal stakeholders and external partners to clearly present campaign metrics and demonstrate measurable ROI • Collaborate with client to understand the brands strategic imperatives and business objectives, ensuring campaigns are strategic and set up for success • Cultivate strong client relationships acting as a trusted advisor in the space • Displays understanding and ownership of full MLR submission and approvals process, acting as the expert in content guardrails and functionality of the platform • Collaborate with client stakeholders and extended teams for project execution • Manage and mentor a team of Client Services Managers and Coordinators, fostering a high-performance, solutions-oriented team culture • Lead collaboration across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions • Contribute to department-level strategic initiatives and best practices, including working with Product team on internal roadmap priorities based on client feedback and market opportunity • Escalate and resolve risks proactively to protect revenue and client satisfaction

🎯 Requirements

• Bachelor’s degree in a relevant field • 6+ years experience in Marketing and/or Consulting • History of working with clients to craft campaigns in the HCP space (open to experience in DTC) to meet client goals and deliver on time • Experience leading and developing high-performing teams • Proven history of building strategic client relationships, preferably with brand managers at pharmaceutical companies / agencies • Exceptional presentation skills and the ability to think quickly and problem solve • Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker • Proven ability to drive revenue growth through consultative selling and strategic expansion • Travel as much as 1x per quarter for team meetings

🏖️ Benefits

• Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge • Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan) • 100% paid short- and long-term disability, plus life and AD&D insurance • Take the time you need with a flexible vacation policy — recharge your batteries your way • 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months) • If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option. • Save for your future with tax advantages (and company match!)