Manager, Last Mile Operations

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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RXO, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2022

🚗 Transport

☁️ SaaS

🤝 B2B

Transport • SaaS • B2B

<RXO, Inc. > RXO, Inc. is a technology-driven freight and logistics company that connects shippers and carriers across multiple modes (truckload, LTL, intermodal, drayage, ocean, air, last-mile) through its digital platforms RXO Connect™ and RXO Drive™. The company combines machine learning and AI with extensive carrier networks to provide capacity solutions, managed transportation, freight forwarding, and carrier services (fuel cards, factoring, marketplace), prioritizing visibility, efficiency, and flexible capacity for B2B customers. RXO operates a large marketplace and network of independent carriers, offering both software-enabled logistics (SaaS-like platform features) and traditional transportation services.

📋 Description

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers • Develop and mentor staff to reach goals; train staff on company policies and procedures • Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues • Ensure compliance with corporate warehouse policies, procedures, and programs • Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems • Use route planning software to build efficient delivery routes • Manage the dispatch of contract carriers and resolve issues throughout the day • Identify problem areas, including restructuring routes to improve operational efficiencies • Train and develop contract carriers, and dispatchers to meet and exceed customer expectations • Ensure that all work is completed accurately and within established time frame • Ensure photos are taken for every job • Allocate and request additional resources as needed

🎯 Requirements

• 5 years of related logistics and supervisory experience • Experience with Microsoft Office such as Word, Outlook, and Excel • Bachelor’s degree in business, logistics, or similar • Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally • Experience mentoring, training, and guiding newer/less-experienced team members • Bilingual English/Spanish (read, write, and speak both languages) • Strong business acumen with the willingness to act in partnership with management teams

🏖️ Benefits

• Competitive pay • Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days • Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO • up to 40 hours bereavement leave • up to 16 hours volunteer time • jury duty • at least 2 weeks family bonding leave • up to 40 hours prenatal care leave • 401(k) retirement plan with up to 5% company match • Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity • Employee Assistance Program (EAP) • Tuition reimbursement, adoption assistance • Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account • Health Reimbursement Arrangement