Customer Service Coordinator

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Ryder System, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚗 Transport

🛍️ eCommerce

Transport • eCommerce • Logistics

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• Responsible for the day to day management of Ryder's eCommerce customers • Serve as the customers' 'eyes and ears' in our warehouses • Ensure that we are exceeding their expectations every day • Support the Customer Success Manager regarding customer inquiries on the status of their fulfillment orders, inventory and other customer needs • Work collaboratively with our internal teams to identify gaps in our performance and/or expectations and follow them through to resolution

🎯 Requirements

• Bachelor's degree required in Business, Logistics, Transportation • Two (2) years or more of industry related experience required • Two (2) years or more Experience in fulfillment and logistics required • Working knowledge of FBAP, TIS, ROL and TM systems. advanced required • Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPS. advanced required

🏖️ Benefits

• Medical, Dental, Vision • Benefits start at 30 Days • 401 (K) Savings Plan with a company match • Discounted employee stock purchase options • Quality employee discounts that actually save you money on tools, cars, appliances, travel and more • All major holidays paid and Paid time off within your first year • Up to 12 weeks paid maternity leave