Customer Care Specialist

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🔥 0 minutes ago

🏈 Alabama, Michigan – Remote

🏈 Alabama – Remote 🚗 Michigan – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Vitality Group Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🧘 Wellness

⚕️ Healthcare Insurance

☁️ SaaS

Wellness • Healthcare Insurance • SaaS

Vitality Group Inc. is a global leader in health engagement and behavior change, offering innovative solutions that integrate wellness with healthcare to improve health outcomes and reduce costs. Their engagement platform aligns incentives among members, payers, and providers, aiming to drive meaningful behavior changes and achieve better population health. Vitality's approach leverages data and behavioral science to deliver personalized health interventions, fostering improved mental, nutritional, physical, and financial wellness for its members. Their programs are recognized for their ability to lower health risks and healthcare costs, making them a pioneer in incentivized healthy behavior change.

📋 Description

• Support inbound telephonic phone calls from members • Provide over the phone support • Specialize in first call resolution performance • Effectively manage and respond to inquiries as they are sent to you by customers • Submit requests to the proper departments to prevent recurring issues • Ensure rapid response and resolution of escalated inquiries • Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience • Identify problems or gaps within current processes and help devise creative solutions to them • Track, analyze and report on improvements to current processes • Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to: • Understanding your audience and its needs • Anticipating and preparing for the next questions your audience will ask • Properly positioning the information you are sharing • Understanding the impact of the information you are sharing • Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed • Educate customers on the program as well as navigation of the website • Capture submitted events • Other duties as assigned

🎯 Requirements

• Effective communication skills • Strong organization skills • Ability to manage multiple priorities • Customer focused and responsive • High School Diploma • **Preferred** • Bachelors degree • 1-2 years of customer service experience • Health or wellness background

🏖️ Benefits

• Medical, Dental & Vision plans • 401(k) with company match • Company paid Life Insurance (Basic, Voluntary & AD&D) • Company paid Short Term & Long Term Disability • Paid Time Off (Vacation, Sick & Public Holidays) • 100% Paid Family Leave (Maternity/Paternity) • Wellness Resources