HR Contact Center Representative

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🔥 6 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Ryder System, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚗 Transport

🛍️ eCommerce

Transport • eCommerce • Logistics

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• Primary point of contact to help triage and resolve employee inquiries and concerns. • Resolve employee inquiries and issues by utilizing contact center procedures, policy manuals, knowledge management system and other reference materials. • Document all employee inquiries and issues in the contact center case management application (i.e. ServiceNow) • Forward employee inquiries to Functional Specialists when specific, in-depth functional knowledge is required • Suggest methods to update, simplify, or enhance processes, procedures, and technologies • Perform other duties as assigned.

🎯 Requirements

• H.S. Diploma/GED, Required • Associate's Degree in Associate's degree or equivalent level of Bachelor's education in HR or related field, Preferred • 1 year or more in Case management system(s) (e.g., ServiceNow; Salesforce, etc.), Preferred • 1 year or more in HR, Call Center, or related field, Preferred

🏖️ Benefits

• comprehensive health and welfare benefits • medical, prescription, dental, vision, life insurance and disability insurance options • paid time off for vacation, illness, bereavement, family and parental leave • tax-advantaged 401(k) retirement savings plan