Call Center Supervisor

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IonTuition

51 - 200 employees

Founded 2008

📚 Education

💳 Fintech

☁️ SaaS

Education • Fintech • SaaS

IonTuition is a company that provides specialized services in managing student loans and improving student outcomes through innovative education technology. They focus on default aversion, enrollment management, and private loan servicing, utilizing leading technology to help colleges and universities effectively support their students. With a commitment to quality service and a track record of success, IonTuition serves over 3. 8 million students and aims to enhance student repayment options while reducing institutional costs.

📋 Description

• Oversee the daily operations of assigned clients and/or business segments • Monitor the productivity of the team and create improvement plans • Ensure teams attain their monthly production goals • Mentor team members with feedback and conduct performance reviews • Achieve all Client Service Level Agreements of assigned clients

🎯 Requirements

• Bachelor’s degree preferred or equivalent work experience • At least one year of management experience in a related field • Expert knowledge of all laws and regulations governing the industry highly preferred • Strong knowledge of Microsoft applications including MS Word, Excel, PowerPoint, and Outlook

🏖️ Benefits

• Competitive benefits package including medical, dental, vision, and life insurance • 401(k) • Paid Time Off • Work from home (WFH) • Company provided equipment

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