HR Contact Center Representative I

🔥 17 hours ago

🏄 California, Nevada, +1 more states – Remote

🏄 California – Remote 🎰 Nevada – Remote ☕ Washington – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ryder System, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• Serve as the primary point of contact to triage and resolve employee inquiries and concerns • Handle daily inbound calls and chats to determine the nature of employee concerns • Escalate questions and concerns to Functional Specialists when necessary • Generate solutions for the online knowledge base • Resolve employee inquiries using contact center procedures, policy manuals, knowledge management systems, and reference materials • Document inquiries and issues in the contact center case management application, such as ServiceNow • Forward inquiries requiring in-depth functional knowledge to Functional Specialists • Notify team members when knowledgebase updates are needed • Identify unusual calling events or frequent employee issues • Suggest process, procedure, and training improvements with the Contact Center Supervisor or Operations Manager • Suggest methods to update, simplify, or enhance processes, procedures, and technologies • Participate in special projects as needed • Perform other duties as assigned

🎯 Requirements

• Bi-lingual Spanish preferred • H.S. Diploma/GED required • Associate's Degree in HR or related field, or equivalent level of Bachelor's education, preferred • 1 year or more in case management system(s) such as ServiceNow or Salesforce, preferred • 1 year or more in HR, call center, or related field, preferred • Strong verbal and written communication skills • Ability to adapt communication style to different customer groups • Attention to customers' concerns and opinions • Ability to listen effectively and provide applicable solutions • Ability to foster open dialogue and information sharing within the team

🏖️ Benefits

• Comprehensive health and welfare benefits • Medical insurance • Prescription coverage • Dental insurance • Vision insurance • Life insurance • Disability insurance options • Paid time off for vacation, illness, bereavement, family and parental leave • Tax-advantaged 401(k) retirement savings plan • Annual bonus, commission, and/or long-term incentive plan may be available depending on position level/type