Network Carrier Coordinator – Final Mile Delivery

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

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Ryder System, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚗 Transport

🛍️ eCommerce

Transport • eCommerce • Logistics

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• Support contracted carriers • Ensuring on time delivery • Provide high quality customer service • Coordinating with customers and service providers to meet KPI's • Manage 4th party relationships with Network Carriers to ensure SOP compliance, delivery performance, properly timed billing, and overall customer satisfaction • Print delivery tickets for inbound trucks and fax them to Network Carriers • Research and update orders on Restoration Hardware’s “Ready to be Scheduled” (RTBS) report; work with Network Carriers to get orders scheduled • Process Return Authorizations (RAs), RA Clarifications, Pending RAs, Not in iDirect RAs, etc. for all locations • Manage the Open RA report (monthly) • Research orders on the “Over 50” report (orders that have a delivery date 50 days old) either by obtaining a POD from the Network Carrier or conducting a follow up survey with the customer to confirm delivery; update system so we can invoice the client • Respond to pending invoice questions from the Network Carrier Invoicing Team • Validate and update complete dates in iDirect for orders that have a scheduled date • Assist Operations Supervisor with building return trucks • Serve as backup for Operations Supervisor’s phone and email

🎯 Requirements

• Bachelor's degree preferred • One (1) year or more years related experience required • Operations background (Logistics and/or Transportation) • Meets corporate competency model requirements • Organization skills • Ability to understand and follow work procedures • Communication skills (verbal and written) • Ability to build professional relationships • Practical Learning skills

🏖️ Benefits

• Medical, Dental, Vision • Benefits start at 30 Days • 401 (K) Savings Plan with a company match • Discounted employee stock purchase options • Quality employee discounts that actually save you money on tools, cars, appliances, travel and more • All major holidays paid and Paid time off within your first year • Up to 12 weeks paid maternity leave