Supply Chain & Operations Specialist – DTC eCommerce

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RZ HR Studio

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2024

🎯 Recruiter

👥 HR Tech

Recruitment • HR Tech

RZ HR Studio is a talent network and hiring platform focused on connecting candidates with remote-first startups and growing companies. The site markets curated, ongoing opportunities where a single profile can be matched to multiple roles across client companies; if selected, hires contract directly with the client (not an agency) and candidates are not charged fees. The platform emphasizes remote-first careers, curated matching, increased visibility to hiring companies, and lists fully remote roles across functions like e-commerce, design, operations, and marketing.

📋 Description

• Own end-to-end inventory planning across Shopify, Amazon FBA, and international fulfillment channels. • Maintain healthy inventory levels while minimizing stockouts and excess inventory. • Coordinate inventory movement across multiple warehouses and fulfillment partners. • Build and maintain SKU-level demand forecasts using sales velocity, seasonality, promotions, and historical trends. • Plan inventory requirements for product launches and peak seasons (especially Q4). • Continuously refine forecasting models using business data. • Own and improve AI-powered inventory planning systems. • Build and maintain reorder point logic, dashboards, automations, and operational alerts. • Identify repetitive operational work that can be automated. • Plan and place purchase orders based on demand forecasts and manufacturing lead times. • Calculate production quantities and container utilization. • Maintain strong communication with manufacturing partners. • Track shipments from purchase order through manufacturing, freight, customs clearance, and warehouse receipt. • Coordinate with freight forwarders and logistics partners. • Monitor timelines and proactively resolve delays. • Manage day-to-day communication with our third-party logistics partner. • Coordinate inbound shipments and verify receiving accuracy. • Monitor warehouse performance against service level agreements. • Manage replenishment from the 3PL to Amazon FBA. • Maintain appropriate inventory buffers between fulfillment channels. • Prevent stockouts while minimizing storage costs. • Manage manufacturer-held inventory used for international dropshipping. • Coordinate fulfillment across UK, Australia, Canada, and New Zealand. • Maintain inventory availability for region-specific SKUs. • Perform daily reconciliation between customer orders, shipments, and inventory movements. • Identify and resolve fulfillment discrepancies before customers are impacted. • Investigate silent fulfillment failures and inventory variances. • Monitor refund rates against actual product returns. • Identify operational leakage including lost inventory, return-to-sender issues, and address validation failures. • Recommend improvements to reduce operational losses. • Partner with Customer Experience to resolve fulfillment-related escalations. • Work closely with leadership to improve operational efficiency. • Build documentation and scalable operating procedures as the business grows. • Own weekly operational reporting, including inventory coverage by SKU, reorder timelines, fulfillment SLA performance, refund and return trends, inventory health metrics, supply chain risks and recommendations.

🎯 Requirements

• Experience managing supply chain or inventory operations for an eCom business • Experience building AI automations or leveraging AI tools to improve operations. • Experience with Amazon FBA inventory management and international fulfillment operations • Familiarity with inventory planning software and ERP systems. • Strong forecasting and inventory planning skills • Experience working with manufacturers, freight providers, and/or 3PLs • Highly analytical with exceptional attention to detail • Comfortable working independently with minimal oversight • Strong written communication and follow-up skill

🏖️ Benefits

• Flexible work arrangements