Member Service Representative

🕒 August 20

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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S3 Shared Service Solutions, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

💸 Finance

🤝 B2B

🏦 Banking

Finance • B2B • Banking

S3 Shared Service Solutions, LLC is a credit union service organization (CUSO) that partners with credit unions to provide high-quality operational solutions and support. Their mission is to empower these credit unions to enhance member services, focusing on delivering exceptional service that secures the futures of their members. S3's offerings range from member service inquiries to loan management and compliance support, ensuring a world-class experience for credit union members.

📋 Description

• Answer phone calls and use knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with member and non-member requests and concerns • Complete required member verification and review accounts • Relay company and credit union policies/procedures • Communicate with management and other S3 teams/departments to remedy member service issues • Specialize in digital, cards, or loans-related queues and process related transactions • Correspond with departments and management through email for additional requests or research • Complete additional job-related projects and duties assigned by management • Deliver world-class service in a collaborative and supportive remote Contact Center environment

🎯 Requirements

• 6 months of experience in customer service is preferred • Excellent written and verbal communication • Ability to thrive in a fast-paced customer service environment • Highly organized and detail oriented • Ability to work independently and prioritize work effectively • Ability to navigate and utilize multiple platforms/computer software simultaneously • Experience in a remote work environment with dual monitors is a plus • Ability to work in a structured and procedure-driven position • Ability to handle confidential/sensitive information • Ability to perform basic mathematical computations • FLSA: Nonexempt

🏖️ Benefits

• Group medical, dental, and vision coverage insurance • Generous Paid Time Off • Up to 11 Paid Holidays Per Year • 401(k) With Employer Match and Discretionary Contribution • Employee Referral Program • Wellness Programs • Peer-to-Peer Recognition Program • Training programs designed to support learning and development • Reasonable accommodations for people with disabilities