Member Service Representative

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S3 Shared Service Solutions, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

💸 Finance

🤝 B2B

🏦 Banking

Finance • B2B • Banking

S3 Shared Service Solutions, LLC is a credit union service organization (CUSO) that partners with credit unions to provide high-quality operational solutions and support. Their mission is to empower these credit unions to enhance member services, focusing on delivering exceptional service that secures the futures of their members. S3's offerings range from member service inquiries to loan management and compliance support, ensuring a world-class experience for credit union members.

📋 Description

• Answer phone calls to assist with questions and requests regarding membership, banking products, services, and rates • Use knowledge of credit union products, data systems, and web-based applications to provide information and resolve questions and concerns • Complete required member verification and review accounts • Relay company and credit union policies and procedures • Communicate with management or other S3 teams/departments to remedy member service issues in a remote environment • Specialize in digital, cards, or loans-related queues and process related transactions • Correspond with other departments and management by email for additional requests or research • Complete additional job-related projects and duties assigned by management

🎯 Requirements

• 6 months of customer service experience is preferred • Excellent written and verbal communication • Ability to thrive in a fast-paced customer service environment • Highly organized and detail oriented • Ability to work independently and prioritize work effectively • Ability to navigate and utilize multiple platforms/computer software simultaneously • Experience in a remote work environment with dual monitors is a plus • Ability to work in a structured and procedure-driven position • Ability to handle confidential/sensitive information • Ability to perform basic mathematical computations • Ability to exercise good judgment/reasoning and solve routine problems • Ability to organize and handle multiple tasks and prioritize • Ability to sit for long periods, use repetitive keyboard/hand motions, and speak coherently • FLSA classification: Nonexempt

🏖️ Benefits

• Group medical, dental, and vision coverage insurance • Generous Paid Time Off • Up to 11 Paid Holidays Per Year • 401(k) With Employer Match and Discretionary Contribution • Employee Referral Program • Wellness Programs • Peer-to-Peer Recognition Program • Training programs designed to power your success • Reasonable accommodations for qualified individuals with disabilities