Customer Success Analyst

🕒 6 days ago

🌐 United Kingdom, Poland – Remote

🇬🇧 United Kingdom – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sabre Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1960

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

Sabre Corporation is a leading software and technology provider that powers the global travel industry. The company partners with airlines, hoteliers, travel agencies, and travel suppliers to provide seamless retailing, distribution, and fulfillment of travel services. With a focus on innovation, Sabre delivers advanced technology solutions, including AI-driven analytics and real-time data processing, to optimize pricing, inventory management, and network planning. The company's strategic partnerships, such as with Google, position it at the forefront of travel technology innovation, enabling digital transformation and enhancing customer travel experiences worldwide.

📋 Description

• Identify, design, and implement enhancements to internal workflows across the wider Sabre Payments team. • Develop and deploy workflow automations using Google Workspace and Microsoft tools, including Power Automate. • Partner with the internal Enterprise Automations team to scope, test, and roll out complex or scalable automation solutions. • Develop, implement, and maintain internal reporting systems to monitor KPIs and operational metrics. • Assist in creating and maintaining internal operational documentation, SOPs, and team training materials. • Act as a liaison between the Care and Payments teams. • Troubleshoot, manage, and resolve escalated payment issues reported by customers. • Collaborate with customers and internal teams to ensure compliance with industry regulations and data security standards. • Serve as an escalation point for payment-related inquiries and streamline case handling.

🎯 Requirements

• Advanced English level, both verbal and written. • Knowledge and proven experience in operational process improvement and workflow optimization. • Hands-on experience building automations or streamlining tasks using Microsoft tools (Power Automate, advanced Excel) and Google Workspace tools. • Experience in reporting and data analysis to drive operational decisions. • Understanding of payment processing and tools. • Experience working within the Travel and/or Payment industry. • Customer-focused mindset with exceptional communication abilities. • Strategic and analytical thinking with a willingness to challenge the status quo to improve legacy processes. • Strong interpersonal skills, comfortable engaging with senior team members, technical teams, and customers. • Capable of managing and prioritizing several competing tasks in a fast-paced environment. • Nice to have: Knowledge of Operations areas in Payments: KYB processes, implementation, and customer support. • Nice to have: Specific knowledge of Travel Payments. • Nice to have: Understanding of the Travel Industry and strong Sabre Host/GDS/CRS/PSS skills.