Product Owner

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Saddleback Communications

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1997

📡 Telecommunications

👥 B2C

🤝 B2B

Telecommunications • B2C • B2B

Saddleback Communications is a federally regulated Incumbent Local Exchange Carrier that provides reliable local telephone service, high-speed Internet access, and custom business solutions to residential and business customers. Founded in 1997 by the Salt River Pima-Maricopa Indian Community, the company aims to enhance the quality of telecommunications services within the Community. With a robust telecommunications infrastructure and a commitment to superior customer satisfaction, Saddleback Communications is the sole authorized provider of local phone services on the Salt River Pima-Maricopa Indian Community, ensuring rapid response and proactive network monitoring.

📋 Description

• Partner with Innovation Committee stakeholders, partners, vendors, and customers to execute and monitor approved product initiatives on the Product Roadmap • Build, prune, and prioritize the Product Backlog • Translate business requirements into user stories and acceptance criteria for development teams • Manage assigned product initiatives through completion and support the product requirements lifecycle • Develop plans, scope, schedules, and tasks for product initiatives • Validate releases against acceptance criteria before inclusion in the product baseline • Act as champion and subject matter expert for assigned products • Analyze market trends, anticipate market needs, document emerging requirements, and translate them into solutions • Identify product innovation and enhancement opportunities • Conduct market studies and competitive analysis • Plan, monitor, and report product performance KPIs • Optimize gross profit margins through cost reductions, pricing adjustments, or market exits • Develop business cases for roadmap items and monitor investment ROI • Monitor product lifecycles and coordinate end-of-life analysis and strategies • Analyze and adjust product-related business processes for profitability, efficiency, and customer satisfaction • Support sales tools and collateral development • Coordinate internal teams to deliver go-to-market plans • Oversee alpha and beta deployments of new offerings • Support sales and marketing by communicating requirements and system capabilities, attending client visits, and supporting sales efforts • Prepare and deliver product presentations and sales training

🎯 Requirements

• Minimum 5 years of demonstrated product leadership experience with a track record of consistent innovation • Minimum 3 years of experience launching cross-functional product initiatives for SMBs and/or enterprise customers in the US market • Minimum 5 years of strong technical experience, preferably in telecommunications or software development • Experience with SD-WAN, SASE, Managed Security, Managed Networking (WAN/LAN/Wi-Fi), and/or Agentic AI products is a plus • Experience with Confluence, Jira, Figma, Balsamiq, and Miro is a plus • Strong understanding of telecommunications products and technologies, including voice, data, and layered services in cloud infrastructure • Strong understanding of direct and wholesale sales models • Experience driving cross-functional teams across all levels and functions • Ability to develop business cases, product pricing and packaging strategies, and margin improvement initiatives • Excellent critical-thinking, problem-solving, analytical, organizational, and attention-to-detail skills • Ability to present complex information simply and persuasively to executive-level audiences • Solid written and verbal communication skills and strong interpersonal interaction abilities • Excellent documentation, analytical, modeling, and financial skills using Microsoft Office software • Experience using Confluence and/or Jira is a plus • Ability to function in a fast-paced, dynamic environment while managing diverse priorities • Confident self-starter with integrity and accountability • Highly motivated, competitive, and entrepreneurial approach