Customer Success Advisor

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Safe Security

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

🔒 Cybersecurity

Consulting • Healthcare • Cybersecurity

Safe Security is a pioneer in Cybersecurity Risk Quantification and Management (CRQM), helping organizations measure and mitigate enterprise-wide cyber risks in real-time. Utilizing its ML-enabled API-First SAFE Platform, the company aggregates automated signals across people, processes, and technology to dynamically predict breach likelihood and the potential financial impact of cyber threats. Headquartered in Palo Alto, Safe Security serves over 200 customers globally, including multiple Fortune 500 companies, and collaborates with institutions like MIT for research on cyber risk solutions. The company has received several accolades, including the Morgan Stanley CTO Innovation Award, and is recognized for its contributions to the National Vulnerability Database and the ATT&CK MITRE framework.

📋 Description

• Own post-sale success for enterprise customers using SAFE's CTEM platform across the five-phase CTEM lifecycle: Scoping, Discovery, Prioritization, Validation, and Mobilization • Partner with CISOs, vulnerability management leaders, risk/compliance teams, and SecOps to achieve measurable exposure and business-risk reduction • Act as the voice of the customer inside the company • Own relationships with CISOs, CIOs, and IT operational teams as a trusted cyber-risk advisor • Reconcile differing stakeholder success definitions into a shared account scorecard • Drive GRR, NRR, and value-realization metrics • Become a SAFE platform expert and help customers become self-sufficient • Identify and document best practices and ensure customer environments align with them • Partner with Customer Success Engineers to resolve customer deployment issues • Communicate and track customer product enhancements with SAFE Product Management

🎯 Requirements

• Experience in vulnerability/exposure management, GRC, or a related security domain, vendor-side or practitioner-side • Ability to communicate technical risk to non-technical/executive audiences • Experience managing multi-stakeholder enterprise accounts through organizational change • Customer empathy and listening skills • Strong project management skills; detail-oriented and disciplined • 5+ years of experience in risk consulting, management consulting, and customer success • Track record of delivering on customer success metrics • Confidence advising CXOs of Fortune 500 companies • Comfort with ambiguity and high-growth startup environments • Willingness to travel 30%

🏖️ Benefits

• Meaningful equity/shareholder ownership • Unlimited leave • Top-tier medical insurance • Wellness benefits • Career advancement opportunities