Customer Service Representative

🔥 5 minutes ago

🌵 Arizona, Florida, +10 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $18 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Safelite

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1947

🚘 Automotive

📦 Logistics

🏭 Manufacturing

Automotive • Logistics • Manufacturing

Safelite is a prominent auto glass service provider offering comprehensive windshield repair and replacement services. They are recognized for their expertise in auto glass care, offering services throughout all 50 states with their MobileGlassShops™ and repair facilities. Safelite is committed to convenience, providing mobile auto glass services that come to the customer's location when eligible. They pride themselves on using high-quality materials and back their services with a nationwide warranty, ensuring customer satisfaction and peace of mind. Safelite works seamlessly with auto insurance, reducing the stress of glass repairs for their clients.

📋 Description

• Professionally answer inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts • Accurately enter claim data into production systems during live phone calls • Guide customers through filing glass claims by building rapport and focusing on their specific needs • Verify insurance coverage and deductible amounts and communicate the information to customers • Assist customers with scheduling repair, replacement, and/or recalibration services at Safelite or non-Safelite shops according to customer preference • Use provided systems and resources to enhance the customer experience • Resolve customer complaints and concerns while providing accurate product and service information • Perform other duties assigned by leadership

🎯 Requirements

• Full-time resident of Arizona, Florida, Georgia, Kansas, Mississippi, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, Tennessee, or Texas • Must provide your own equipment • Dedicated, distraction-free workspace with no background noise or interruptions • 100% attendance required during the first 3 weeks of training • Personal computer or laptop with Windows 11; Macs, Chromebooks, and tablets are not compatible • High-speed internet with download speed of at least 25 Mbps, upload speed of at least 10 Mbps, ping of 50 ms or lower, and jitter of 20 ms or lower • Ethernet cable and ability to connect directly to modem; Wi-Fi cannot be used • USB wired headset • Webcam • Cell phone capable of downloading a multifactor authentication app and receiving push notifications • Comfortable working in a highly structured, performance-based environment while demonstrating high ethical and confidentiality standards • Knowledge of computer and telephone systems and ability to operate them confidently in a remote environment • Ability to establish rapport and credibility with customers, stores, and peers • Ability to read and use provided scripting conversationally and timely • High level of empathy and integrity • Upbeat personality and authentic willingness to assist customers • Previous experience working in a contact center or other customer service role • 16+ years of age • High School Diploma or equivalent, or actively enrolled

🏖️ Benefits

• Bonus opportunities • 401(k) plan with company matching • Paid volunteer day • Associate discounts • Weekly pay checks • Up to $5,250 in tuition reimbursement per year • Paid training • Tools and resources needed for success • Health, wealth, and life offerings