Experience Designer

🕒 Yesterday

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎨 Product Designer (UI/UX)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Safelite

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1947

🚘 Automotive

📦 Logistics

🏭 Manufacturing

Automotive • Logistics • Manufacturing

Safelite is a prominent auto glass service provider offering comprehensive windshield repair and replacement services. They are recognized for their expertise in auto glass care, offering services throughout all 50 states with their MobileGlassShops™ and repair facilities. Safelite is committed to convenience, providing mobile auto glass services that come to the customer's location when eligible. They pride themselves on using high-quality materials and back their services with a nationwide warranty, ensuring customer satisfaction and peace of mind. Safelite works seamlessly with auto insurance, reducing the stress of glass repairs for their clients.

📋 Description

• Design end-to-end agentic experiences for customers, clients, and colleagues • Define how experiences move across conversation, voice, visual interfaces, structured inputs, and system actions • Design how agents interpret intent, gather context, clarify ambiguity, make recommendations, confirm decisions, take action, and communicate outcomes • Account for changing intent, incomplete information, interruption, correction, repeat engagement, and exceptions • Connect agent experiences to underlying services, operational processes, and outcomes • Establish interaction models for agent capabilities, recommendations, decisions, and actions • Design customer control based on context, confidence, consequence, and risk • Communicate uncertainty and limitations clearly • Design escalation and human intervention while preserving context and continuity • Integrate transparency, consent, and explainability into experiences • Establish reusable patterns for agentic, conversational, adaptive, and multimodal experiences • Explore interaction models enabled by context interpretation, response generation, action-taking, and adaptation • Partner with design system teams to integrate agentic patterns • Codify principles and patterns as the organization learns • Use AI-native tools to analyze customer interactions at scale and identify opportunities to improve agent behavior and experience quality • Investigate hypotheses, root causes, and opportunities using AI, conversation intelligence, behavioral data, research, and evaluation • Partner with product and engineering to implement and evaluate improvements in live interactions • Create a continuous feedback loop for AI-enabled experiences • Perform other duties as assigned • Comply with all policies and standards • Report to the Director of Product Design and collaborate with product management and engineering

🎯 Requirements

• Bachelor's Degree or equivalent work experience • 4-6 years of product design, interaction design, UX design, conversation design, content design, or related experience • 5+ years of product design, interaction design, UX design, conversation design, content design, or related experience • Demonstrated experience designing conversational, AI-enabled, adaptive, or intelligent products used in production • Strong interaction design capability across conversation, interface, information architecture, and complex service experiences • Strong content judgment • Advanced fluency in Figma • Experience contributing to scalable design systems • Demonstrated fluency using AI throughout discovery, synthesis, exploration, prototyping, evaluation, and optimization • Experience using AI-native tools to analyze customer interactions and investigate agent performance • Experience with agent evaluation, simulation, experimentation, or observability tools • Experience working in continuous discovery and delivery environments • Comfort working with transcripts, behavioral data, analytics, research, and evaluation results • Strong partnership with product management and engineering • Ability to bring structure and design judgment to emerging problem spaces • Preferred: experience spanning interaction design and content or conversation design • Preferred: experience designing customer-facing and colleague-facing AI experiences • Preferred: understanding of agentic systems, including models, context, retrieval, tool use, memory, orchestration, guardrails, and evaluation • Preferred: functional prototypes using AI-enabled development and prototyping tools • Preferred: AI-native conversation intelligence, agent evaluation, simulation, or optimization tools • Preferred: voice and multimodal interactions • Preferred: accessible conversational, adaptive, or voice experiences

🏖️ Benefits

• Competitive weekly pay • Bonus opportunities • 401(k) plan with company matching • Medical coverage plans customized to suit your needs • Paid time off (PTO) programs • Company holidays • Paid volunteer days • Up to $5,250 in tuition reimbursement per year • Work/life balance commitment