Product Director, Consumer Channels

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Safelite

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1947

🚘 Automotive

📦 Logistics

🏭 Manufacturing

Automotive • Logistics • Manufacturing

Safelite is a prominent auto glass service provider offering comprehensive windshield repair and replacement services. They are recognized for their expertise in auto glass care, offering services throughout all 50 states with their MobileGlassShops™ and repair facilities. Safelite is committed to convenience, providing mobile auto glass services that come to the customer's location when eligible. They pride themselves on using high-quality materials and back their services with a nationwide warranty, ensuring customer satisfaction and peace of mind. Safelite works seamlessly with auto insurance, reducing the stress of glass repairs for their clients.

📋 Description

• Define the product strategy, roadmap, and investment priorities for Safelite’s consumer digital experiences • Identify and prioritize high-value opportunities using customer needs, behavioral signals, business performance, and emerging capabilities • Translate opportunities into clear product direction, priorities, and measurable outcomes • Make portfolio tradeoffs across customer value, business impact, evidence, effort, risk, and learning potential • Balance performance optimization, foundational capability, and longer-term innovation • Lead the digital journey from initial need through quote, coverage, scheduling, payment, and service • Identify and reduce friction limiting conversion, self-service, or customer confidence • Connect product decisions to revenue, margin, conversion, satisfaction, and operational performance • Use behavioral data, research, experimentation, and customer signals to improve the journey • Partner with Pricing, Marketing, and business leaders on pricing, offers, payment options, and commercial levers • Establish use of AI across discovery, analysis, synthesis, prototyping, experimentation, and product decision-making • Use AI-native tools to analyze customer behavior, interactions, and product performance • Build team fluency in AI-enabled product work • Determine how conversational, agentic, predictive, and adaptive capabilities integrate into consumer experiences • Define AI opportunities for self-service, decision support, personalization, and service outcomes • Ensure AI-enabled experiences have customer value, measurable outcomes, appropriate controls, and clear expectations • Lead, coach, and develop product managers across the consumer portfolio • Set standards for product judgment, customer understanding, analytical fluency, experimentation, and execution • Foster continuous discovery and delivery with clear outcomes, priorities, and accountability • Partner with Design and Engineering on product strategy, priorities, and outcomes • Collaborate with Marketing, Pricing, Analytics, Technology, Operations, Contact Center, and business leadership • Align teams around opportunities, priorities, success measures, and decisions • Bring structure and clarity to complex product decisions • Perform other duties as assigned and comply with policies and standards

🎯 Requirements

• Bachelor's Degree or equivalent work experience • 7-9 years of product management or digital product experience • Significant ownership of consumer-facing digital products at scale • Experience leading and developing product managers • Track record of raising product judgment and team performance • Experience owning digital products from strategy and discovery through launch, measurement, and continuous improvement • Success improving high-intent consumer journeys such as commerce, booking, quoting, scheduling, or self-service • Strong analytical fluency and hands-on experience with digital analytics platforms such as Quantum Metric, Heap, Amplitude, FullStory, Mixpanel, or similar • Fluency using AI across product strategy, discovery, research synthesis, analysis, prototyping, experimentation, and optimization • Experience using AI-native tools to investigate customer behavior, product performance, and emerging opportunities • Experience with experimentation, A/B testing, funnel optimization, and evidence-based product decision making • Ability to connect customer needs, behavioral signals, business strategy, and technology capabilities into product direction and investment priorities • Experience working in continuous discovery and delivery environments • Strong written and verbal communication skills • Preferred: Experience shipping AI-enabled, conversational, agentic, predictive, or personalized product capabilities • Preferred: Experience leading products spanning customer-facing and employee-facing digital experiences • Preferred: Experience with behavioral analytics, voice of customer, journey analysis, service design, and customer research methods • Preferred: Familiarity with APIs, data products, design systems, experimentation platforms, and modern digital product foundations • Preferred: Experience connecting digital conversion to operational capacity or service fulfillment

🏖️ Benefits

• Fulfilling career support • Encouragement to maintain work-life balance • Reasonable accommodations in accordance with ADA, ADEA, FMLA, and other applicable laws