Head of Strategy – Operations

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SafeRide Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🚗 Transport

Healthcare Insurance • Transport

SafeRide Health is a company that enhances non-emergency medical transportation (NEMT) through advanced technology and a digitized network, ensuring patients access the right care at the right time. They offer a tech-first, member-centric approach enabling seamless access to transportation services, customizable platforms to fit any health plan, and real-time visibility into rides for reliability and peace of mind. SafeRide Health partners with a broad network of transportation providers to offer nationwide coverage and flexible services, focusing on improving access to life-sustaining care and transforming patient transport experiences.

📋 Description

• Lead the Strategy & Operations Function • Lead and develop the S&O team (~10 FTEs) • Own the S&O roadmap, prioritization, operating cadence, and quality of output • Preserve and strengthen a culture of autonomy, accountability, and communication • Coach and develop the team — without micromanaging • Diagnose and structure SafeRide’s most ambiguous, high-stakes operating and strategic problems • Build models, analyses, and executive-ready recommendations that drive major business decisions — personally when needed, not just through the team • Partner directly with the COO to shape operating strategy, prioritize the highest-leverage work, and move executive conversations from discussion to decision • Identify and solve operating constraints across Member Services, Client Services, Network Management, Routing, and related teams • Improve people, process, tooling, workflows, management systems, and operating discipline • Translate ambiguous operating problems into clear workplans, owners, metrics, decisions, and scalable processes • Build operating workarounds where product capability lags operational need • Optimize mode mix, ride assignment logic, provider allocation, benefit utilization, and prevention/control motions • Partner with Operations, Client Success/Growth, and Finance to convert profitability opportunities into operating changes • Serve as the translation layer between frontline operating reality and the Product/Engineering roadmap • Help Product identify the real business problems behind operational pain points and prioritize the highest-leverage tooling opportunities.

🎯 Requirements

• 8–10 years of total experience in strategy, operations, consulting, or a combination • Strong consulting foundation — MBB (McKinsey, Bain, BCG) is strongly preferred • Post-consulting experience leading a Strategy & Operations, BizOps, or Strategic Operations function at a high-growth, top-VC-backed startup • Proven track record managing and developing people; comfort leading high-autonomy operators through influence and standards, not micromanagement • Demonstrated ability to use data — Excel proficiency is non-negotiable, and you should be the kind of person who reaches for the spreadsheet before reaching for the meeting • Communication range across executives, peers, and frontline operators — you can run a working session with the COO at 9am and a process review with the Call Center at 2pm without changing your effectiveness • A history of operating in ambiguous environments where the problem isn't defined for you • Willingness to operate as a true player-coach — still building the model, cleaning the data, or writing the memo when the work requires it.

🏖️ Benefits

• Health insurance • Professional development opportunities