Veterinary Support Staff

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $20 - $21 / hour

⏰ Full Time

🔴 Lead

👻 Ghost score 0%

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SafetyCall International, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

SafetyCall International, LLC is an independent licensed healthcare practice and 24/7 medical contact center specializing in adverse event management, pharmacovigilance, and post-market regulatory compliance. The company provides case intake, documentation, regulatory reporting, trend analysis, and consulting services across pharmaceuticals, consumer products, medical devices, cosmetics, dietary supplements, animal health, industrial chemicals, and cannabis/CBD sectors to help manufacturers meet FDA, EPA, CPSC, Health Canada, FIFRA, and TSCA requirements.

📋 Description

• Handle incoming calls and chats about toxic exposures, poisonings, adverse events, and general pet-care questions • Triage cases and provide accurate medical, health, and safety information • Document records in an electronic database • Support pet owners through stressful situations and handle high-pressure calls • Work assigned full-time or part-time schedules, including evenings, overnight shifts, weekends, and rotating holidays • Complete 4–6 weeks of full-time paid training

🎯 Requirements

• Non-credentialed veterinary support staff with at least 3 years of direct patient care veterinary clinic/hospital experience • Ability to work varying shifts including evenings, weekends, and holidays • Strong keyboarding and computer skills (Microsoft Office and common software) • Excellent written and verbal communication; professional, empathetic, and composed under pressure • Strong attention to detail and accurate data entry; ability to multitask while maintaining quality • Math proficiency across all units of measure, including fractions, decimals, ratios, and percentages • Ability to gather, analyze, and synthesize complex or diverse information • Ability to follow and apply instructions in written, oral, or diagram form • Customer service-focused attitude with a genuine commitment to caller well-being • Ability to maintain confidentiality of client, product, and company information • Reliable internet meeting SCI’s IT requirements • Dedicated, distraction-free workspace during all working hours with no other responsibilities during shifts

🏖️ Benefits

• Medical, dental, vision, life, accident, critical illness, hospital indemnity and pet insurance • PTO & paid holidays • 401(k) with match • Company-paid life and disability insurance (in applicable states) • CE & license reimbursement • Bonus & incentive programs • $2/hr evening shift differential • $3/hr float shift differential • $5/hr overnight shift differential • $5/hr weekend shift differential for phone hours worked between 12am CST Saturday–4am CST Monday • 4–6 weeks paid, full-time training (40 hours/week)