Head of Customer Success

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SafetyIQ

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

☁️ SaaS

🤝 B2B

📋 Compliance

💰 Series A - SafetyIQ on 2021-09

SaaS • B2B • Compliance

SafetyIQ is a purpose-built safety management software platform that helps organizations prevent incidents, protect workers, and simplify regulatory compliance. It offers interconnected EHS (environment, health, and safety) suites — including EHS Management, Mobile & Lone Worker, and Fatigue Management — with features like audits & inspections, incident management, journey and lone worker monitoring, fatigue/alertness tracking, offline mobile functionality, real-time dashboards, and automated workflows. SafetyIQ serves industrial sectors such as construction, manufacturing, mining, and oil & gas, and focuses on giving safety teams visibility, actionable insights, and tools to build proactive safety cultures.

📋 Description

• Own the entire post-sale customer journey — from the moment a contract is signed through implementation, onboarding, adoption, ongoing support, renewal, and expansion. • Lead and scale a global Customer Success function spanning the United States and Australia, building the teams, playbooks, and operational infrastructure that turn customers into long-term advocates. • Manage capacity planning, territory/portfolio assignments, and coverage across time zones. • Own and continuously refine the end-to-end implementation and onboarding methodology, ensuring customers reach first value quickly and predictably. • Oversee support operations, ensuring SLAs are consistently met or exceeded across regions. • Identify churn risk early through health scoring and engagement signals, and lead structured save/recovery plays. • Serve as the internal champion for customers, synthesizing feedback, feature requests, and adoption data into actionable insights for Product and Engineering. • Build and maintain customer health scoring, lifecycle stages, and early-warning systems.

🎯 Requirements

• 5+ years of experience in Customer Success, Professional Services, Account Management, or Support within B2B SaaS. • 3+ years leading and developing customer-facing teams, ideally across multiple regions or time zones. • Deep working knowledge of SaaS customer metrics: churn, GRR, NRR, adoption, engagement, and customer health scoring — and a track record of moving them in the right direction. • Proven experience owning renewals and driving retention and expansion outcomes. • Excellent communication and stakeholder management skills, with the ability to engage credibly at every level from frontline users to C-suite executives. • Strong operational mindset: comfortable designing processes, building playbooks, and using data to drive decisions. • Self-starter who thrives in a fast-moving, scaling environment with a bias toward action.

🏖️ Benefits

• Fully remote & flexible — Work from anywhere, with the flexibility to structure your day around your life. • Competitive compensation — Strong base salary plus performance-based incentives tied to the outcomes you drive. • Global exposure — Work with customers and colleagues across the US, Australia, and beyond. • Growth trajectory — Join a scaling company where high performers grow with the business.