Regional Director – Ticketing

🕒 April 10

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Saffire, LLC

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11 - 50 employees

Saffire empowers hundreds of clients with beautiful, unique and engaging websites, and integrated SaffireTix ticketing. The platform includes online, advance, and gate sales, as well as contactless RFID bands, for a safer and stress-free experience for patrons. Saffire's Spark content management system makes it easy to control it all yourself (with unlimited help when you need it) and have access to amazing real-time reporting. Our clients freakin'​ love us, and you will too!

📋 Description

• Serve as the primary point of contact for venue General Managers, box office directors, and marketing teams across the North American Managed Venues portfolio. • Oversee on-sale execution, holds management, event builds, settlements and ensure consistent, high-quality ticketing operations. • Serve as the on-site Box Office representative for major events requiring additional leadership support, with the ability to step in as interim box office lead during staff transitions. • Lead the onboarding of new Legends-managed venues, ensuring a smooth transition to Legends ticketing agreements, operational standards, and on-site staff training. • Design and implement a comprehensive Box Office Audit program across the North American managed venue portfolio. • Manage the ongoing execution and continuous improvement of the Audit program, ensuring consistent standards across all locations. • Leverage audit findings to drive improvements in ticketing operations, fee compliance, contractual adherence, and venue-level accountability. • Serve as an operational business partner to the Legends Central Booking Team, supporting national and local relationships with Live Nation, AEG, Outback, LiveCo, and other key content partners. • Coordinate and manage ticketing requirements from promoters across the North American venue portfolio. • Oversee the full North American ticketing pricing structure across the portfolio. • Partner with ticketing providers to ensure fee structures comply with applicable federal, state, and local regulations. • Identify and execute opportunities to optimize fee configurations, ticket sale conversion, and platform utilization to strengthen commercial performance. • Partner with the Legends Strategy and IQ teams to enhance ticket sales tracking, pacing reporting, and revenue analytics across the portfolio. • Utilize platform-specific tools — including TM1, AXS IQ, and others — to inform operational decisions and track performance trends. • Proactively surface risks, emerging trends, and commercial opportunities to senior leadership in a timely and well-structured manner.

🎯 Requirements

• Bachelor’s Degree in a relevant field • 7+ years of progressive experience in ticketing and box office operations within the live entertainment industry. • Demonstrated familiarity with major ticketing platforms, including Ticketmaster, AXS, SeatGeek, Etix, and comparable systems. • Experience working alongside major promoters (Live Nation, AEG, etc.) strongly preferred. • Ability to manage a large, geographically distributed portfolio of venues and events simultaneously. • Strong commercial, financial, and analytical acumen with a track record of driving operational and revenue performance. • Willingness and ability to travel across North America; estimated 40%. • Self-directed with strong judgment and the ability to operate independently in a fast-paced, high-volume environment. • Flexibility to work irregular hours, including evenings and weekends, as event schedules require.

🏖️ Benefits

• medical, dental, vision, life and disability insurance • paid vacation • 401k plan