Claims Service Representative I

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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SageSure

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛡️ Insurance

👥 B2C

💸 Finance

Insurance • B2C • Finance

SageSure is a leading provider of property insurance products to homeowners and small businesses in coastal states. As an innovation-focused company, SageSure utilizes advanced technology to offer tailored insurance solutions, ensuring comprehensive coverage and risk management.

📋 Description

• Handle inbound claim inquiry calls and email requests • Complete consultative First Notice of Loss (FNOL) as part of the claims intake process • Provide credible guidance and assistance on claim handling procedures • Collaborate with team members and business partners to provide a high-quality policyholder experience • Document calls, correspondence, follow-up calls, voicemails, and pending service requests using SNAPSHEET or other proprietary tools and office processes • Provide prompt, courteous, and excellent service to internal and external customers • Handle multiple tasks while meeting established service requirements and standards • Manage call issues and escalate matters with urgency and ownership • Refer issues to appropriate areas, leverage internal relationships for resolution, and involve leadership when necessary • Perform other assigned duties and projects

🎯 Requirements

• 1 to 3 years of customer service work experience • Professionalism and accountability • Effective, service-focused communication skills • Strong decision-making and problem-solving skills • Track record of success managing multiple, diverse, and concurrent work activities • Exceptional interpersonal skills and ability to build rapport • High regard for accuracy and providing top-level service • Empathy and professionalism when working with policyholders experiencing loss • Technical proficiency navigating multiple systems and documenting thoroughly • Must obtain and maintain an active P&C Resident Adjuster or Designated Home State (DHS) license • Required non-resident licenses must be obtained within 90 days of hire; all licenses must remain in good standing throughout employment • Ability to work overtime as needed to meet business needs

🏖️ Benefits

• Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023) • Distributed workforce environment • Equal Opportunity Employer committed to workforce diversity, belonging, and inclusion

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