Provider Support Coordinator

🕒 September 17

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sailor Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🏥 Healthcare

📡 Telecommunications

Healthcare Insurance • Healthcare • Telecommunications

Sailor Health is a mental health service dedicated to providing compassionate therapy specifically designed for seniors. They connect older adults with experienced therapists who specialize in geriatric care, offering personalized therapy sessions online or over the phone, with most being covered by Medicare. Sailor Health emphasizes accessibility and affordability, ensuring that seniors can receive the support they need from the comfort of their homes.

📋 Description

• Serve as a dedicated support resource for Sailor Health’s provider network • Manage inbound provider emails about support, caseloads, technical troubleshooting, provider-patient matching, and payroll/benefits questions • Resolve issues within scope and escalate matters such as payroll processing when necessary • Answer provider calls in real time regarding logistical, technical, or patient-related issues • Track open provider requests, holds, and follow-ups through resolution • Proactively contact providers to understand their needs and support their caseloads • Deliver warm, professional, solutions-focused customer service to therapists and clinicians

🎯 Requirements

• Full-time availability • Must be based in Canada • Ability to work Monday–Friday, 9am–6pm ET, with occasional flexibility past 6pm ET • Extremely organized with airtight follow-through • Proactive and comfortable with ambiguity • Sound judgment regarding urgency, ownership, and escalation • Warm, empathetic communication skills • Ability to troubleshoot logistical, technical, and patient-related issues • Ability to manage provider email and call support • Ability to track requests, holds, and follow-ups through resolution

🏖️ Benefits

• Remote work flexibility • Remote-first team environment • Growth and ownership opportunities • Opportunity to shape key processes • Mission-driven work improving mental health care for older adults