Customer Assistant

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🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

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Sales Partners

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🛒 Retail

B2B • Retail

Sales Partners is a London-founded field sales and marketing agency that enables brands to engage directly with consumers through targeted in-person field marketing, sampling, demonstrations, retail partnerships, event teams, and high-value technical and contract sales. The company combines scalable trained sales teams, territory-management software, CRM reporting and award-winning training to deliver measurable leads, conversions and customer lifetime value, and is expanding internationally with projects in the US and a planned launch in India.

📋 Description

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner. • Assist customers with product-related questions, order status, and account management. • Maintain a high level of product knowledge to effectively assist customers. • Document customer interactions, feedback, and concerns in the CRM system. • Collaborate with the support team and other departments to resolve customer issues and improve service delivery. • Provide insights and suggestions to improve customer experiences and streamline processes. • Assist with administrative tasks as needed, such as data entry and reporting.

🎯 Requirements

• Proven experience in a customer service role, preferably in a virtual or remote setting. • Excellent communication and interpersonal skills. • Strong problem-solving abilities and a customer-centric approach. • Familiarity with CRM software and other customer service tools is a plus. • Ability to manage time effectively and handle multiple tasks simultaneously.