Cloud Readiness Architect – Consumer Goods Cloud

🔥 20 minutes ago

🏄 California, Illinois, +3 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $150.1k - $227k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏛️ Architect

🦅 H1B Visa Sponsor

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👻 Ghost score 0%

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Maintain deep technical, functional, and domain understanding of the Industries Cloud product portfolio, roadmap, and products • Act as an early adopter for new product introductions, feature releases, large-scale migrations, and product retirements • Conduct product experimentation and participate in product-driven betas and pilots • Establish and own relationships with Product Management leaders and subject matter experts • Engage Technology & Product and Customer Success stakeholders in product feedback and roadmap development • Identify, document, and track recommended product enhancements • Develop product requirements for Product Leadership and roadmap consideration • Document best practices and learnings from product interactions • Deliver knowledge capital and architectural guidance to Cloud Success teams • Collaborate with Cloud Success teams on strategic approaches supporting product strategy and customer success • Support strategies to improve product adoption scores • Participate in efforts to improve overall customer health • Share best practices with other Readiness Success Architects and improve the team's operating model

🎯 Requirements

• 9+ years experience in Customer Success or Product Management individual contributor role in the SaaS industry • Hands-on experience working with Salesforce products, including deep understanding of the current product suite and product capabilities that meet common customer use cases • Understanding of competitor products and landscape is a plus • Track record of collaborating within a team of subject matter experts who deliver against strategic business initiatives • Experience interacting with technical and non-technical stakeholders across different functions • Ability to translate customer use cases to technical and functional requirements • Experience developing enablement materials and delivering training to functional and technical audiences • Enablement, consulting or Salesforce product experience is a plus • Strong oral and written communication skills • Proven record of presenting to and updating internal and external stakeholders, including executive personas • Ability to synthesize broad information, identify themes, and develop tactical plans • Ability to apply domain and product knowledge to influence product leaders' priorities and design decisions • Experience creating, managing, and distributing training materials for audiences with varying business and technical aptitude • Ability to act as a liaison between product, engineering, and customer success functions

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation may be available for certain roles • Equity may be available for certain roles