Qualified Success Architect – Senior Success Architect

🕒 August 26

🇨🇦 Canada – Remote

💵 C$115.2k - C$192.5k / year

⏰ Full Time

🟠 Senior

🏛️ Architect

👻 Ghost score 21%

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Lead customers through onboarding, implementation and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent • Design scalable inbound pipeline generation strategies with Marketing, Sales, RevOps and IT stakeholders • Architect and implement solutions integrating with Salesforce, marketing automation platforms, routing workflows and GTM systems • Configure and optimize AI-powered buyer engagement experiences across web and email channels • Translate business objectives into technical solution designs, conversational flows, segmentation strategies, qualification logic and AI SDR goals • Establish scalable data models, integrations, governance and operational best practices • Educate customer teams on agentic marketing strategies, AI SDR operations, inbound conversion optimization and pipeline acceleration • Analyze buyer engagement, conversion performance, pipeline impact and adoption trends • Conduct Executive Strategic Business Reviews and roadmap discussions • Partner with Product, Engineering, Sales and Marketing to surface feedback and improve implementation outcomes • Advise customers throughout their lifecycle to maximize platform value and achieve measurable business outcomes • Support expansion and renewal conversations • Bring AI-driven go-to-market innovation and industry best practices to customers and internal teams

🎯 Requirements

• 5-10 years of Mid Market/Enterprise software experience • Excellent interpersonal, communication, persuasion, presentation and writing skills • Deep working knowledge of Salesforce CRM • Working knowledge of marketing automation systems • Knowledge of web/scripting technologies, HTML, CSS, JavaScript and SaaS applications • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution • Willingness to work in a fast-paced startup environment with multiple roles • Bachelor's degree • Passion for making customers successful with software solutions

🏖️ Benefits

• Company bonus, as applicable • Equity, as applicable • Benefits, as applicable • Reasonable accommodation during the application or recruiting process • Inclusive, equal-opportunity workplace • AI agents and resources supporting balance and performance

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