Senior Director, Program Executive – Health Life Science

🔥 17 hours ago

🌽 Illinois, Maryland, +4 more states – Remote

🌽 Illinois – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $130.1k - $208k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Lead the largest and most complex Salesforce Professional Services programs through value realization • Create program strategy, management approach, and governance • Align customers on engagement objectives, outcomes, and success KPIs • Integrate AI and Agentforce to improve patient outcomes and clinical workflows • Lead cross-functional teams deploying digital workforces for healthcare and life sciences • Act as the customer voice to drive Salesforce technology adoption, efficiency, cost savings, and innovation • Partner with Sales, Success, Technology & Product, Support, customers, partners, and internal teams • Communicate with clients and Salesforce stakeholders through CxO level on expectations, performance, governance, and escalations • Oversee end-to-end service delivery and contractual commitments • Drive transformational changes across IT strategy, policies, processes, people, governance, and partnerships • Anticipate, mitigate, and manage customer and Salesforce risks • Lead, coach, and inspire Professional Services team members • Develop internal processes, artifacts, and service-delivery methodologies • Develop executive relationships and align program outcomes and KPIs • Deliver programs using Salesforce governance methodology and manage senior-level decisions • Build and expand business relationships supporting customer transformation and business growth • Create program management processes for risk, governance, communications, planning, financial management, change orders, and revenue control • Lead program execution, dependencies, staffing, milestones, budgets, forecasting, and revenue management • Conduct data-driven customer conversations regarding budgets, resources, and timelines • Coordinate complex operations across enterprise departments, solution integrators, and internal/external teams

🎯 Requirements

• 10+ years using/implementing core Salesforce products, including Sales Cloud and Service Cloud, ideally as a consultant • 5+ years leading a team of 40+ people across multiple geographies and workstreams • Successful track record leading large ($10MM+) complex programs with measurable business outcomes • Significant understanding of the Salesforce platform for strategic and value discussions at management/executive level • Knowledge of system development, implementation, and operational readiness concepts, practices, procedures, and deliverables • Technical acumen to work with technical teams on operational plans and technical issues • Ability to devise governance foundations and drive accountability • Ability to build trust and senior/executive relationships • Ability to lead through influence without positional authority • Outstanding interpersonal and verbal/written communication skills • Degree or equivalent relevant experience required • 20%+ travel expected • 10+ years of experience in Program Management delivery • 5–10 years managing external client projects with increasing responsibility in business consulting and systems development, including financial responsibility • Program leadership experience managing project teams, budgets, financials, revenue management, and scheduling • Negotiation, conflict management, and leadership skills • CRM experience strongly preferred • PMP and SAFe certifications beneficial • Salesforce certifications preferred but not necessary; certifications will be required as part of the role

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation, where applicable • Equity, where applicable • AI agents to accelerate impact • Reasonable accommodation during the application or recruiting process