Member Advocate

Job not on LinkedIn

🔥 41 minutes ago

🇺🇸 United States – Remote

💵 $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Sana

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛡️ Insurance

⚕️ Healthcare Insurance

☁️ SaaS

💰 $60M Series B on 2022-06

Insurance • Healthcare Insurance • SaaS

Sana is a company providing modern health benefits tailored specifically for small businesses. The company offers comprehensive health plans which include medical, dental, and vision coverage, along with $0 healthcare options like virtual care, maternity, labs, and imaging services. Sana aims to simplify the management of health benefits, offering features like real-time employee management and transparent claims viewing. With a focus on affordability, businesses can save up to 20% by choosing Sana, with a high rate of renewal among clients. Their service includes a dedicated team of medical and benefits experts to assist members with guidance and in-network referrals. Sana emphasizes strong customer support with high satisfaction ratings, ensuring employees can keep their preferred providers without incurring out-of-network fees. The company prides itself on being a reliable and budget-friendly option for small businesses.

📋 Description

• Provide accurate and easy-to-understand guidance in the complex world of health insurance and employer benefits across multiple channels (phone, text, chat, and email). • Help new customers with their onboarding, making sure members understand and select appropriate health plans and other steps. • Assist members with issues around their care journey - whether it’s finding a provider, helping with claims issues, or referring them to expert clinical care managers. • Give feedback to the product team about member support issues so they can design better experiences. • Generally strive to make sure members feel taken care of and love our service.

🎯 Requirements

• Bilingual (English and Spanish) preferred but not required • Bachelor’s degree with 2 years of related experience in social work, patient advocacy, or health coaching preferred. • Comfortable with remote work. • Excellent communicator. • Strong preference for candidates fluent in Spanish and English. • Some knowledge of healthcare and/or insurance benefits preferred. • Entrepreneurial. Self-directed. Excited to build something from scratch. • Values-oriented. You care about making our healthcare system work better for people and business owners. • Gritty. You aren’t worried about getting your hands dirty and working hard when you need to. • Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description. • Comfortable with modern web applications. We are building all of our software in-house and you will be a key constituent in its development.

🏖️ Benefits

• Remote company with a fully distributed team – no return-to-office mandates • Direct positive impact on members’ lives – wait until you see the positive feedback members share every day