Customer Service Representative – Health Plan

🔥 0 minutes ago

🌾 Iowa, North Dakota, +3 more states – Remote

🌾 Iowa – Remote 🌾 North Dakota – Remote ❄️ Minnesota – Remote 🗿 South Dakota – Remote 🧀 Wisconsin – Remote

💵 $16 - $25 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Sanford Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1894

⚕️ Healthcare Insurance

Healthcare Insurance

Sanford Health is the largest rural health system in the United States, dedicated to transforming the healthcare experience and providing access to world-class healthcare in America's heartland. Headquartered in Sioux Falls, South Dakota, Sanford Health serves over 1. 4 million patients and nearly 200,000 health plan members across 250,000 square miles. The integrated health system includes 48 medical centers, 211 clinic locations, and more than 160 senior living centers, employing 2,900 physicians and advanced practice providers. Sanford Health is committed to offering compassionate care through its Centers of Excellence, focusing on specialties such as cancer, orthopedics, women’s health, and genetics. Additionally, it provides affordable health insurance, engages in extensive clinical trials, and supports personalized genetic medicine.

📋 Description

• Quickly assess the level of complexity of cases and provide resolution or facilitate escalation of phone call inquiries. • Provides positive, consistent customer experiences by striving for excellence in understanding and resolving specific requests while showing patience, empathy, compassion and sincerity. • Responds to customer questions via inbound and outbound telephone calls and written correspondence. • Partners with other Sanford Health departments as needed to coordinate on inquiries requiring in depth research to ensure customer satisfaction regarding member and provider questions. • Thoroughly documents interaction for accurate tracking and analysis. • Promote the usage of self-service to callers as appropriate. • Provide end-user support including navigational questions, basic system issue resolution (e.g., self-service), and escalation as applicable. • Highlight opportunities to address common inquiries through existing or new self-service functionalities. • Identify opportunities to address common inquiries through improved knowledge management system content and improved methodologies. • Ensure compliance with all corporate data administration rules, data security standards, as well as Sanford Health policies and procedures. • Follow all Customer Service policies, processes and guidelines. • Ability to deliver high quality customer service consistently in a professional manner. • Ability to follow strict policy guidelines. • Ability to deal effectively with dissatisfied customers. • Strong communication skills. • Flexibility to accommodate staff scheduling changes. • Strong customer service focus. • Strong interpersonal and listening skills. • Ability to handle multiple customer requests in a timely manner. • Attention to detail (particularly with entering data).

🎯 Requirements

• High school diploma or equivalent preferred; bachelor's degree is preferred. • Minimum of one year experience in providing customer service. • General computer skills including the ability to use the range of Microsoft products (MS Office, Outlook/Exchange). • General organizational and proficient problem solving skills.