Evening Customer Support, Temp/Permanent

Job not on LinkedIn

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Zeel

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧘 Wellness

Wellness

Zeel is a company that offers massage services, including in-home massages, allowing clients to enjoy therapeutic treatments in the comfort of their own homes. The company often provides promotional offers on massage packages, making wellness more accessible and affordable for their customers.

📋 Description

• Serve as the public face of Zeel by providing top customer and patient support for all inbound and outbound communications with Zeel users and Providers in the Zeel network • Engage with customers, patients, and providers through phones, text, live chat, and email. • Handle escalations with frustrated customers and providers • Fulfill and schedule bookings with the requested providers in the Zeel network • Escalate top priority, critical issues to the appropriate team • Improve our documentation to help our Zeel users help themselves • Collaborating with other departments and fellow associates on projects as necessary

🎯 Requirements

• 2-4 years of experience in a customer service role • Exceptional verbal & written communication skills in English • Experience using a ticketing system, such as Zendesk or Kustomer • Empathy with customers and an ability to quickly size up situations and potential issues • The ability to use empathy to de-escalate difficult situations • An obsession with customer happiness - we measure CSAT and NPS • A roll-up-your sleeves mentality befitting our fast-paced startup environment