Senior Specialist, Account Services

🔥 3 hours ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $44.3k - $71k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Santander

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1857

🛡️ Insurance

💼 Consulting

📦 Logistics

💰 Post-IPO Equity on 2013-05

Insurance • Consulting • Logistics

Santander is a global retail banking group with a significant presence in Europe and the Americas. The company provides a range of financial services including consumer banking, asset management, private banking, and corporate and investment banking. Santander is committed to responsible banking, promoting diversity, equity, and inclusion, and supporting the green transition. With numerous customers worldwide, the bank focuses on financial inclusion and education as part of its corporate responsibility. Santander is listed on various stock exchanges and is involved in sponsorships like Formula 1, underscoring its brand presence and strategic partnerships.

📋 Description

• Manage daily issue resolution and provide administrative support for assigned partners and large employers with money movement or audit risk • Own communication plans and escalation tracking for internal and external visibility • Act as a partner subject matter expert and provide internal and external support • Assist Partner Service Managers with critical needs and partner goals • Manage, monitor, and identify service trends based on file, intake, and operational data • Identify scalable processes across partner relationships • Review internal knowledge base content for consistency, quality, and ease of use • Gather support-team insights to identify trends and improvement opportunities • Own critical high-risk partner tasks and serve as point of contact • Manage partner-specific money movement processes in accordance with contractual obligations • Monitor file processing and act as file expert for supported partnerships • Own partner dashboard updates and reporting • Perform customized monthly partner processes involving critical decision-making • Escalate issues and drive recovery efforts • Identify systemic issues and work with the Manager to rectify them • Support internal and external enhancement projects • Perform other duties assigned by the Manager

🎯 Requirements

• High school diploma, GED, or equivalent work experience — Required • 3+ years experience servicing partners and large employers • 2+ years experience minimum with employee benefits, TPA’s or insurance carriers, with preference to HSA/Notional products • Ability to maintain confidentiality and professional demeanor while working with internal and external customers • Analytical capabilities • Advanced knowledge of PC applications including Microsoft Office • Ability to complete multiple concurrent tasks while meeting rigorous deadlines • Adaptability to prioritize workload and transition between different focuses • Communication and problem-solving skills • Ability to work with a diverse workforce and customer base • Flexibility to adjust work hours to meet business needs, including occasional night and weekend hours • Excellent verbal and written communication skills • Legally authorized to work in the United States on a full-time basis without requiring employer sponsorship • Familiarity with Salesforce and Advanced Excel and reporting skills preferred

🏖️ Benefits

• Fair and competitive rewards package • Benefits designed to support employees, their families, and well-being • Inclusive and accessible application process • Reasonable accommodations for candidates with disabilities

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume