Account Manager

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $70k - $130k / year

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sardine

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🔒 Cybersecurity

📋 Compliance

💳 Fintech

Cybersecurity • Compliance • Fintech

Sardine is a cutting-edge platform focused on fraud prevention and compliance. The company offers a behavior-based system for fraud detection, identity verification, and transaction monitoring that helps leading banks, online retailers, and fintechs protect themselves from scams and financial crime. Sardine's technology integrates advanced behavioral biometrics and device intelligence to combat identity fraud, payment fraud, and account takeovers. The platform also streamlines compliance checks such as KYC (Know Your Customer) and AML (Anti-Money Laundering) transaction monitoring. Sardine's comprehensive solution empowers its clients to automate risk decisioning, identify high-risk users early, and manage fraud across the customer journey effectively.

📋 Description

• Serve as the primary point of contact for customers, addressing day-to-day and big-picture problems and opportunities • Maximize customers' ROI in Sardine • Build a thorough understanding of Sardine's product, technology, and strategy and communicate these succinctly to customers • Translate complex product and technology problems into simple, actionable solutions • Manage solution processes internally and externally • Advise customers on fraud and compliance best practices • Build, monitor, and communicate KPIs to clients • Provide strategic analysis and critical thinking for long-term expansion planning • Collaborate with risk analytics teams to proactively solve new fraud typologies • Communicate findings to customers • Collaborate daily with risk analytics, data science, integrations, and product teams to meet customer risk, fraud, compliance, and payment needs

🎯 Requirements

• 1+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's • Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred • Strong presentation skills for both virtual and in-person meetings with various stakeholders • Previous customer-facing experience, preferably with a technical product • Exceptional project management skills and the ability to synthesize all inputs and balance the needs of multiple stakeholders • Proficiency in using business intelligence tools • Exceptional analytical skills, including number crunching and drawing insights • Ability to translate complex strategies into actionable processes and outcomes • Ability to build relationships and collaborate with others • Process improvement mindset • Direct experience working with enterprise customers in fraud, risk, compliance, payments, or identity products • Experience owning renewals, expansion, or strategic account growth in a post-sales role • Experience with technical customer discussions involving APIs, integrations, or data analysis

🏖️ Benefits

• Generous compensation in cash and equity • Early exercise for all options, including pre-vested • Work from anywhere: Remote-first Culture • Flexible paid time off and Year-end break • Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific • 4% matching in 401k / RRSP - US and Canada specific • MacBook Pro delivered to your door • One-time stipend to set up a home office — desk, chair, screen, etc. • Monthly meal stipend • Monthly social meet-up stipend • Annual health and wellness stipend • Annual Learning stipend • Bonus