Field Application Specialist – Ambr Focus

🔥 3 minutes ago

🏖️ New Jersey, Maryland, +1 more states – Remote

🏖️ New Jersey – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote

💵 $90k - $116.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Sartorius

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing. The company focuses on simplifying progress from drug discovery to manufacturing, thereby improving access to better medicine. Sartorius provides innovative laboratory instruments and consumables through its Lab Products & Services division for research and quality control in pharmaceutical and biopharmaceutical companies, as well as academic research institutes. Its Bioprocess Solutions division offers a broad product portfolio centered on single-use solutions, aiding customers in the safe and efficient manufacturing of biotech medications, vaccines, and cell and gene therapies. Headquartered in Göttingen, Germany, Sartorius operates globally with around 60 production and sales sites and employs approximately 14,600 people.

📋 Description

• Support customer evaluations, application assessments, and technical consultations • Translate process requirements into product and workflow recommendations • Provide troubleshooting and training for upstream systems, including bioreactors, PAT, SCADA, automation solutions, and associated consumables • Execute application trials, validations, proof-of-concept activities, and customer training • Design, coordinate, and document customer-specific evaluation plans, onboarding activities, and outcomes • Resolve technical inquiries, application challenges, and product performance issues • Coordinate corrective actions with relevant functions • Provide application expertise throughout opportunity development • Contribute technical insights, competitive positioning, and solution recommendations • Capture customer feedback, application trends, and competitive intelligence • Share actionable recommendations with Product Management and stakeholders • Support training of Field Application Specialists and Sales colleagues • Train customers on new technologies and support initial start-up operations • Contribute to internal learning and team capability building • Support the Quality Department during complaint investigations • Provide monthly reports on territory activities to management

🎯 Requirements

• Bachelor’s degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent demonstrated professional experience; Master’s degree preferred • 3+ years of application support, technical support, field application, laboratory, process development, or related customer-facing experience within upstream bioprocessing environments • Experience within Process Development, MSAT, cGMP Manufacturing, and/or Tech Transfer teams • Experience in biologics or cell and gene therapy applications is a plus • In-depth knowledge and hands-on experience with Ambr bioreactors and associated customer workflows • Experience with high-throughput experimental design is a plus • Ability to troubleshoot technical and application-related issues within customer environments • Hands-on capability conducting demonstrations, evaluations, trials, and customer training • Ability to document findings, outcomes, and recommendations in a structured manner • Ability to collaborate with Sales, Product Management, Quality, and other cross-functional stakeholders in a matrix environment • Strong customer orientation and ability to translate customer needs into effective application solutions • Excellent communication and presentation skills • Proficiency with Microsoft Office • Experience with Salesforce, Tableau, and system control software is a plus • Willingness to travel more than 50% • Ability to lift up to 50 lbs

🏖️ Benefits

• Sales incentive plan • Car allowance • Mentoring • Leadership programs • Internal seminar offerings • Paid vacation • Sick time • Corporate holidays • Community service day • Flexible work schedules • Comprehensive onboarding, including a virtual online platform • International collaboration • Medical plans • Dental insurance • Vision insurance • EAP • Wellness programs • Smart buildings with the latest technology and equipment • 401(k) with generous company match • HSA • FSA for dependent care and healthcare spending • Transportation Commuter Account • Basic Life Insurance • AD&D • Family Planning & Women’s Health • Health Advocate • Supplemental Life Insurance for employee, spouse, and dependents • Legal Services • LTD & STD • Critical Illness Insurance • Student Loan Tuition Refinance Service