Call Center Representative

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Savista

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

⚕️ Healthcare Insurance

Healthcare Insurance

Savista is a full-service revenue cycle management provider with over 30 years of experience in the healthcare industry. They support healthcare organizations in improving financial outcomes by offering services such as AR management, denial management, clinical documentation integrity, eligibility & enrollment, and HIM outsourcing. Savista works as an extension of healthcare teams to optimize processes and increase efficiency to ensure compliance and drive patient-centered service quality. The company has garnered recognition and industry accolades for its effective and quality solutions.

📋 Description

• Provide support through inbound call handling. • Verify caller and patient identity in accordance with client-approved authentication procedures prior to discussing any account or refund-related information. • Assist callers in understanding the purpose of the refund initiative, the status of their refund and next steps based on client-approved workflows • Respond to patient inquiries using approved scripts, workflows, and escalation protocols. • Accurately document all call interactions in client-designated systems, following training and documentation standards.

🎯 Requirements

• High school diploma or equivalent • Minimum of 1 year of customer service experience, preferably in a call center, healthcare, or revenue cycle environment • Ability to handle inbound calls professionally and efficiently in a high-volume call center environment • Strong verbal communication skills with the ability to clearly explain billing and refund-related information to patients • Ability to follow structured scripts, workflows, and escalation protocols with a high degree of accuracy • Proven attention to detail and ability to accurately document interactions in designated systems • Ability to maintain confidentiality and adhere to client-approved authentication and data privacy requirements • Basic computer proficiency, including experience navigating multiple systems simultaneously

🏖️ Benefits

• Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance • Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners • Generous paid time off: 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program • Learning & career development: premium LinkedIn Learning access and our SOAR development program • Wellness benefits: free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources • Employee discounts: Perk Spot, discounted cell‑phone plans through Previ, and home/auto insurance discounts