Customer Service Representative – Medical Self Pay

🕒 2 days ago

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Savista

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

⚕️ Healthcare Insurance

Healthcare Insurance

Savista is a full-service revenue cycle management provider with over 30 years of experience in the healthcare industry. They support healthcare organizations in improving financial outcomes by offering services such as AR management, denial management, clinical documentation integrity, eligibility & enrollment, and HIM outsourcing. Savista works as an extension of healthcare teams to optimize processes and increase efficiency to ensure compliance and drive patient-centered service quality. The company has garnered recognition and industry accolades for its effective and quality solutions.

📋 Description

• Resolve patient healthcare accounts by negotiating payment with patients/guarantors while meeting or exceeding performance and quality objectives. • Completing daily account related functions in an efficient and timely manner to accelerate the patient-to-payment process. • Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history. • Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters. • Execute appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts. • Perform routine tasks or repetitious tasks with care and attention. • Answer incoming patient or client call/email requests and handle in a prompt, courteous and professional manner. • Other duties as assigned or requested by Supervisory or Managerial personnel such as acting as back up in other departments.

🎯 Requirements

• High school diploma or GED. • At least one year of experience in healthcare customer service or a healthcare certification or degree. • At least six months of experience working in a role with a high volume of either inbound or outbound calls or successful completion of a training course with this content. • Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer. • Experience with customer interactions that require live, accurate documentation of the encounter. • Demonstrated ability to meet performance objectives. • Demonstrated ability to navigate Internet Explorer and Microsoft Office. • Demonstrated experience communicating effectively with a customer and simplifying complex information. • Experience working with customer support including issue resolution management. • Must be able to pass a pre-employment background and drug screen. • Must be available to work a shift between the hours of 9:30AM ET and 6PM ET.