Account Manager

🕒 August 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 42%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ScaleOps - Cloud-Native Optimization

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

☁️ SaaS

🤖 Artificial Intelligence

💰 $15M Series A on 2023-12

Cloud • SaaS • Artificial Intelligence

ScaleOps is a cloud-native optimization platform that focuses on automating real-time resource management for Kubernetes environments. By utilizing intelligent scheduling and automated rightsizing, ScaleOps enables businesses to reduce their Kubernetes costs by up to 80%, while enhancing cluster reliability and performance. Designed with DevOps in mind, ScaleOps allows teams to optimize CPU and memory allocation effortlessly and focus on strategic initiatives rather than manual configurations.

📋 Description

• Build and maintain strong, long-lasting relationships with ScaleOps post-sale customers • Act as the primary point of contact for existing customers, addressing their needs and concerns • Manage a dedicated book of business and ensure customer satisfaction • Monitor and report on account performance across business and technical areas • Communicate customer feedback internally • Identify upselling and cross-selling opportunities within existing customers • Deliver engaging demos for additional stakeholders in collaboration with sales teams • Achieve expansion and renewal targets and contribute to company revenue growth • Identify and proactively resolve customer issues and challenges • Escalate complex problems to appropriate internal teams and ensure timely resolution • Maintain accurate, up-to-date records of client interactions, account status, and expansion activities • Document client requirements, feedback, and changes in scope • Collaborate with the founding team and engineers to influence users’ infrastructure and develop new sales channels

🎯 Requirements

• Proven experience as an Account Manager and Customer Success Manager in a similar tech-oriented B2B company — minimum 3 years • Strong interpersonal and communication skills • Organizational and multitasking abilities • Ability to work independently, proactively, and as part of a team • Proficiency in CRM platforms: Salesforce, Grafana, Jira, and Confluence • Strong problem-solving skills and a proactive approach • Experience in cloud technologies preferred • Familiarity with K8s, containers, AWS, GCP, or Azure preferred

🏖️ Benefits

• No benefits or compensation extras are specified in the posting