Head of Global Account Management

🕒 August 21

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ScaleOps - Cloud-Native Optimization

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

☁️ SaaS

🤖 Artificial Intelligence

💰 $15M Series A on 2023-12

Cloud • SaaS • Artificial Intelligence

ScaleOps is a cloud-native optimization platform that focuses on automating real-time resource management for Kubernetes environments. By utilizing intelligent scheduling and automated rightsizing, ScaleOps enables businesses to reduce their Kubernetes costs by up to 80%, while enhancing cluster reliability and performance. Designed with DevOps in mind, ScaleOps allows teams to optimize CPU and memory allocation effortlessly and focus on strategic initiatives rather than manual configurations.

📋 Description

• Develop and execute a comprehensive global account management strategy to maximize customer lifetime value, retention, and expansion across enterprise accounts • Establish the operational framework, methodologies, and metrics for a scalable Account Management organization • Identify, prioritize, and execute upsell and cross-sell opportunities aligned with revenue goals • Ensure high retention rates and predictable renewals through proactive engagement • Serve as executive sponsor for strategic customers and build relationships with DevOps leadership, CTOs, FinOps, and C-suite stakeholders • Position ScaleOps as a long-term strategic partner driving measurable business outcomes • Recruit, mentor, and lead a global Account Management team as the company expands into new regions • Create a culture of excellence, accountability, and customer advocacy • Partner with Sales, Technical Account Managers, Product, Marketing, and Operations to ensure a unified customer experience • Provide strategic insights to influence product roadmap and go-to-market strategy based on customer and market feedback

🎯 Requirements

• 5+ years of experience in enterprise SaaS Account Management, Customer Success, or related roles, including leadership of global teams • Proven track record of driving significant revenue growth, retention, and expansion within large enterprise accounts • Strong commercial leadership, including renewals, pricing strategy, and complex contract negotiations • Familiarity with K8s, containers, AWS/GCP/Azure, and cloud technologies • Experience with technical personas, including DevOps and Engineering Teams • Exceptional executive presence with the ability to influence C-suite stakeholders and operate as a trusted advisor • Demonstrated success building and scaling AM or CS organizations in high-growth SaaS environments • Strategic, data-driven mindset with strong business acumen and ability to align customer outcomes with company goals

🏖️ Benefits

• No benefits, perks, or compensation extras are explicitly stated.