Head of Global Technical Account Management

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 15%

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ScaleOps - Cloud-Native Optimization

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

☁️ SaaS

🤖 Artificial Intelligence

💰 $15M Series A on 2023-12

Cloud • SaaS • Artificial Intelligence

ScaleOps is a cloud-native optimization platform that focuses on automating real-time resource management for Kubernetes environments. By utilizing intelligent scheduling and automated rightsizing, ScaleOps enables businesses to reduce their Kubernetes costs by up to 80%, while enhancing cluster reliability and performance. Designed with DevOps in mind, ScaleOps allows teams to optimize CPU and memory allocation effortlessly and focus on strategic initiatives rather than manual configurations.

📋 Description

• Own and lead ScaleOps’ global Technical Account Management organization • Drive technical success, adoption, and full value realization across enterprise customers • Develop the global TAM strategy and define engagement models, success metrics, and best practices • Build, lead, and scale a global TAM team through hiring, onboarding, enablement, and career development • Ensure customers realize measurable value, including cost savings, performance improvements, and operational efficiency • Build trusted relationships with technical and operational customer stakeholders • Guide customers through platform adoption, optimization, and scaling in production environments • Serve as senior technical escalation point for strategic accounts • Identify risks, gaps, and underutilized capabilities; drive mitigation and optimization plans • Partner with Account Management on retention, expansion, and customer health • Collaborate with Support, Product, and Engineering on issue resolution, customer insights, feature requests, roadmap priorities, usability, and reliability • Define and track KPIs including adoption, value realization, customer health, and satisfaction • Build scalable playbooks, processes, and documentation for global growth

🎯 Requirements

• Proven experience leading or scaling Technical Account Management or post-sale technical customer success teams in B2B SaaS • Strong working knowledge of Kubernetes and cloud-native/container platforms (must) • Experience supporting enterprise customers running production, mission-critical environments • Strong customer-first mindset, with demonstrated success driving adoption, optimization, and long-term value • Ability to translate complex technical capabilities into clear customer outcomes • Excellent leadership, communication, and stakeholder management skills • Comfortable operating in a fast-growing, global environment