Program Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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Scan Global Logistics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

🚘 Automotive

💼 Consulting

🍽️ Food & Beverage

💰 $389.3M Debt Financing - Scan Global Logistics on 2025-01

Automotive • Consulting • Food & Beverage

Scan Global Logistics is a global freight forwarder and logistics provider offering end-to-end supply chain solutions across air, ocean, rail and road transport, as well as warehousing, contract logistics, fulfillment, customs clearance and value-added services. Backed by a large international network and digital platforms (MySGL, SCAN WMS) and more than 5,100 specialists in 200+ offices, the company emphasizes low-carbon logistics, sustainability initiatives and tailored solutions for industries such as food, pharma, automotive and aerospace. Scan Global Logistics serves primarily business customers with integrated, B2B logistics and transport services.

📋 Description

• Serve as the primary point of accountability for the customer's formal performance reviews and ongoing account management • Own day-to-day customer relationships from site-level stakeholders through senior customer leadership • Identify and pursue opportunities to expand SGL's scope across services, locations, and regions • Manage assigned 3PL, 4PL, agent, and contractor partners across the national network • Monitor partner and network performance and drive accountability against service expectations and customer requirements • Lead technology initiatives, including operational system optimization, reporting automation, and adoption of AI-assisted reporting and analytics • Develop and present proactive, data-driven recommendations for operational and commercial improvement • Deliver customer-facing reporting on recovery completion, inventory movement, shipping volumes, service performance, and logistics efficiency • Analyze operational data and performance trends to identify risks, opportunities, and areas for improvement • Coordinate operations, warehousing, pricing, technology, and other internal teams to execute customer requirements • Own high-priority escalations involving lost or damaged equipment, delayed recoveries, service failures, and potential compliance exposure • Support continuous improvement initiatives that enhance service quality, reduce costs, improve resilience, and strengthen customer experience

🎯 Requirements

• 10+ years of experience in specialized logistics, first-mile or final-mile operations, reverse logistics, customer success, implementation, technical account management, or operations leadership • Direct experience within logistics, trucking, 3PL, 4PL, warehousing, high-tech, or specialized supply chain environments • Demonstrated experience building, managing, and holding an agent, contractor, or partner network accountable for performance • Strong working knowledge of first-mile logistics, reverse logistics, asset recovery, and/or high-value equipment handling • Demonstrated experience managing customer relationships and presenting to stakeholders across operational, procurement, and supply chain functions • Strong understanding of white-glove handling and the transportation and recovery of high-value equipment • Working knowledge of TMS and WMS platforms • Experience implementing or introducing new systems, technology, automation, or reporting solutions within a live customer account • Strong analytical and problem-solving skills, with the ability to interpret operational data, identify trends, develop hypotheses, and recommend actionable solutions • Excellent communication, relationship management, negotiation, and presentation skills • Ability to manage multiple priorities and effectively lead customer and internal stakeholders in a fast-paced environment • Prolonged periods of sitting at a desk and working on a computer • Lift up to 15 pounds occasionally • Must be eligible to work in the United States • Must pass TSA eligibility screening • Experience in reverse logistics, including end-of-lease recovery, OEM programs, recalls, liquidation, or asset recovery • Experience handling medical, telecommunications, IT, or other high-value technical equipment • Experience developing automated reporting, dashboards, or data-driven customer performance tools • Experience with AI-assisted reporting, analytics, or other emerging technology applications within logistics or supply chain operations • Experience identifying and converting operational opportunities into expanded customer services or revenue growth

🏖️ Benefits

• 401(k) • Health Insurance • Dental insurance • Vision Insurance • Employee assistance program • Health Savings Account (HSA) • Life insurance • Short Term Disability Insurance • Long Term Disability Insurance • Paid Time Off • Tuition Reimbursement