Senior Retention Program Manager

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🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

📋 Program Manager

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SCAN

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1977

⚕️ Healthcare Insurance

👥 B2C

Healthcare Insurance • B2C

SCAN is a mission-driven healthcare organization focused on reinventing aging by delivering evidence-based, patient-centered care and coverage for older adults. It operates an integrated portfolio including health insurance plans with innovative benefits, in-home and virtual primary care, support programs for caregivers and homebound older adults, and specialized services for vulnerable populations. SCAN also invests in and partners with companies that advance care models and resources to help older adults remain healthy and independent at home.

📋 Description

• Executes programs that meet the needs of the organization or its employees or customers. • Participates in all aspects of corporate programs, including planning, budgeting, staffing, and performance. • Promotes the program throughout the organization and tracks utilization. • Supervises the work of program or project staff to ensure that work in completed on time or in accordance with established standards or specifications. • Evaluates program effectiveness by collecting and analyzing data in support of key performance metrics. • Ensures that activities are in compliance with organizational policies and any relevant external regulations. • Provides reports and updates to senior management or other stakeholders. • Leads the weekly cross-functional retention workgroup by establishing agendas, facilitating discussion, aligning stakeholders, and driving accountability for retention-focused initiatives and follow-up actions. • Supports and runs other retention related workgroups and meetings as assigned. • Reviews, analyzes, and prepares retention performance insights to identify trends, risks, and opportunities, and translates findings into actionable recommendations for leadership and cross-functional partners. • Helps establish annual retention goals and track progress toward those goals, surfacing deviations early with insights into why goal misses occurred. • Partners with market and network teams to identify retention opportunities, evaluate drivers of disenrollment risk, and support coordinated action plans that improve member experience and retention outcomes. • Designs and manages retention campaigns, events, and activities from concept through execution, including campaign strategy, target population planning, timelines, stakeholder coordination, and readiness activities. • Prepares executive-ready summaries, presentations, and recommendations that communicate retention strategy, campaign results, operational progress, and emerging opportunities to leadership audiences.

🎯 Requirements

• Bachelor's Degree or equivalent experience • 5-7 years of related experience; prior experience in retention, strategy, sales/growth, or payor operations preferred. • Business Insight – Applies understanding of retention strategy, payer operations, and business drivers to inform decisions and recommendations. • Drives Results – Establishes goals, monitors performance, and proactively addresses risks to achieve retention outcomes. • Data & Analytical Acumen – Uses data to identify trends, evaluate performance, surface risks, and generate actionable insights. • Program and Project Management – Effectively manages multiple initiatives, timelines, dependencies, deliverables, and stakeholder coordination. • Member Focus – Keeps the member experience at the center of retention strategies, decisions, and improvement efforts. • Cross-Functional Collaboration – Builds strong partnerships across teams, aligns stakeholders, and drives coordinated action to support retention outcomes. • Excellent written and verbal communication skills, including the ability to develop executive-ready summaries, presentations, and stakeholder communications. • Ability to design, implement, and monitor campaigns, workflows, and outreach strategies from concept through execution. • Strong attention to detail and organizational skills, with the ability to manage documentation, reporting, and follow-up actions accurately and on time. • Proficiency in Microsoft Office applications, especially Excel and PowerPoint, to support analysis, reporting, and presentations. • Curiosity about AI-enabled tools and emerging technologies that can enhance analysis, streamline workflows, and support improved member outcomes.

🏖️ Benefits

• A competitive compensation and benefits program; • An annual employee bonus program; • Generous paid-time-off (PTO); • Eleven paid holidays per year; • Excellent Retirement Savings program; • A work-life balance; • An opportunity to become part of a team that makes a difference to our members and our community every day!