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Rx Onboarding and Care Coordinator

🔥 1 minute ago

🏰 Missouri – Remote

infoinfo

đź’µ $175k - $220k / year

⏰ Full Time

🟡 Mid-level

đźź  Senior

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Logo of Scholar Rock

Scholar Rock

51 - 200 employees

Founded 2016

đź’° $205M Post-IPO Equity on 2022-06

Scholar Rock is a clinical-stage biopharmaceutical company focused on the discovery and development of innovative medicines for the treatment of serious diseases in which signaling by protein growth factors plays a fundamental role. Our most advanced investigational product candidate, apitegromab (SRK-015), a

đź“‹ Description

• Act as the primary point of contact for patients and caregivers, providing education on disease state, therapy options, access pathways, and support services. • Oversee access coordination, including affordability program enrollment, benefit verifications, prior authorization, and site-of-care logistics. • Support timely therapy initiation and adherence while addressing access challenges. • Deliver personalized patient care and develop tailored education and resource plans. • Provide hands-on logistical assistance, including in-person support at treatment centers when necessary. • Collaborate with Sales, Field Reimbursement, Advocacy, Marketing, and other internal teams. • Handle escalated issues and coordinate with care coordinators, office staff, infusion sites, and other external stakeholders. • Monitor market trends, payer landscapes, and regulatory shifts. • Build networks through advocacy groups, rare disease events, and national conferences. • Maintain knowledge of patient and community needs, resources, and regional access dynamics. • Adhere to HIPAA, FDA, and OIG standards; record and report adverse events and product complaints.

🎯 Requirements

• Minimum of 5 years of relevant experience in related roles within the pharmaceutical or biotech space; prior patient support, account management, reimbursement, HUB/patient services and/or market access experience preferred. • Demonstrated ability to effectively engage with patients, caregivers and healthcare professionals, demonstrating empathetic listening skills to build trust and foster ongoing relationships. • Experience in rare disease, buy & bill, specialty pharmacy, and provider/hospital processes is required; prior launch experience preferred. • Experience with specialty or high-cost therapies in chronic or acute care settings is required, with a strong preference for those experienced in launching new therapies into infusion sites/home infusion. • Experience with complex patient-case management is required. • Strong understanding of the evolving patient access landscape, including payer, PBM, and SP interdependencies. • Proven expertise and experience with government and private payers, addressing access/reimbursement challenges and navigating complex insurance landscapes. • Ability to work independently, manage multiple priorities, and demonstrate strong organizational skills. • Familiarity with HIPAA, FDA, and OIG guidelines. • Exceptional written and verbal communication skills to manage individual patient cases and report meaningful activity regionally. • Strong interpersonal skills, rooted in patient-centricity and flexibility to meet evolving patient, caregiver, HCP, and organizational needs. • Bilingual (Spanish-speaking) preferred. • Candidate must reside in territory.

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