Retail Solutions Specialist

Job not on LinkedIn

🕒 May 26

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Scientific Games

WebsiteLinkedInAll Job Openings

10,000+ employees

🎮 Gaming

🤝 B2B

Gaming • B2B

Scientific Games is now home to all Lottery products and services, while Light & Wonder focuses on Gaming and iGaming. As the world’s leading lottery company and a trusted partner for government lotteries, Scientific Games plays a critical role in the gaming ecosystem. The company is undergoing strategic transformations to enhance its offerings and continue its collaboration in the industry.

📋 Description

• Work in a retail store environment, such as gas stations, c-stores, grocery stores, liquor stores, drug stores, mass merchandise, and dollar stores • Responsible for organizing and training store managers and clerks on lottery equipment • Act as a liaison between Retail Solutions, lottery, retail and internal customers • Assist with SCiQ project rollout preparation (i.e., conduct store pre-sites, pre-site documentation, system staging) • Complete online surveys with photos and details gathered from store visits • Conduct and review pre-implementation documentation to ensure accuracy during installs • Conduct full-scope innovation/systems demonstrations • Conduct Train-the-Trainer and product information presentations with internal and external customers • Monitor and evaluate training program’s effectiveness and provide recommendations for modifications • Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions • Serve as high-tier support to field questions and investigate concerns raised by lottery and retail partners • Work with internal teams to ensure the product technology functions as designed • Work with other departments in support of site sales and support goals • Ability to adapt to a fast-paced environment • Ability to be accountable and responsible to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies • Ability to communicate problems with management • Ability to identify, troubleshoot, and repair any lottery equipment problems in accordance with the Field Service Protocol • Other functions and responsibilities as assigned

🎯 Requirements

• 1-3 years of experience in retail and/or sales • 1-3 years of lottery experience • Demonstrated ability to multi-task while ensuring accuracy and considering the end-user • Knowledge of Microsoft Word, Excel, Outlook and web browsers • A can-do attitude combined with strong curiosity and a passion for learning • Good communication skills, bilingual a plus • Strong organizational skills

🏖️ Benefits

• Must have a valid driver’s license in good standing. • Ability to travel whether by air, vehicle, or other forms of transportation. • Health insurance • Paid time off