Technical Support Analyst – Bilingual, French

🕒 June 11

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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ScriptPro

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1994

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

ScriptPro is a company that provides a comprehensive range of operational, financial, and clinical solutions specifically designed for pharmacies. With advanced technology in pharmacy management and workflow systems, ScriptPro offers robotic prescription dispensing, adherence packaging, and patient engagement tools. Their innovative solutions support pharmacy operations by enhancing efficiency, reducing errors, and improving patient care outcomes, all while managing costs and optimizing financial performance.

📋 Description

• Analyzing, troubleshooting, maintaining, and repairing ScriptPro systems, hardware, and computer peripherals • Maintaining, upgrading, or replacing software systems and providing hardware support • Supporting and maintaining user account information including rights, security, and systems groups • Maintaining progressive knowledge of ScriptPro systems • Performing other duties as assigned

🎯 Requirements

• Requires a minimum of an Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience • Proficient in written and verbal French communication • Basic Windows OS Knowledge (XP/7/10/11) • Requires working knowledge of desktop and peripheral troubleshooting • Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times • Problem solving and analytical skills • Positive attitude, drive and tenacity • Excellent customer service skills • Excellent written and verbal communication skills • Ability to multitask with varying priorities and attention to detail • All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area

🏖️ Benefits

• Paid Time Off (PTO) • Parental Leave • nine (9) paid holidays • paid volunteer hours • Employee Assistance Program