Technical Support Specialist – Equipment Systems

Job not on LinkedIn

🕒 June 10

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Matthews International

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📣 Marketing

🏭 Manufacturing

Consulting • Marketing • Manufacturing

Matthews International is a market leader in providing innovative solutions across various sectors, including memorialization, industrial automation, and environmental solutions. The company specializes in crafting high-quality products and advanced technologies that enhance brand presence and operational efficiency. With a mission emphasizing creativity and growth, Matthews International continuously strives to inspire possibilities and drive success for its clients and the communities they serve.

📋 Description

• Offers technical support to customers, sales, distributors, field service and operations via telephone, internet and/or field environment. • Solves complex problems regarding technical support. • Sets up online customers using web interface. • Route incoming calls to appropriate department. • Documents all support provided in Team Viewer and Salesforce, and other websites. • Creates inventory lists for needed parts and/or equipment. • Estimates repair and/or product costs. • Participates in problem solving and root cause analysis with the customer. • Provides training for internal/external employees on technical support. • Additional duties as assigned.

🎯 Requirements

• Associate’s degree or equivalent from two-year college or technical school in Information Technology or related field preferred. • 2+ years of previous technical support experience; or equivalent combination of education and experience. • High degree of proficiency with Windows OS, Android, and Apple devices, Microsoft Office Suite (especially Outlook), Internet-based applications and tools. • Experience in the cremation or deathcare industry is a plus. • Mechanical and electrical aptitude, including the ability to guide others in using tools for equipment setup, installation, or calibration. • Experience with CRM or remote support tools (e.g., Salesforce, TeamViewer). • Strong problem-solving and analytical skills. • Effective verbal and written communication skills. • Ability to prioritize, multitask, and work in a fast-paced environment. • Self-motivated with strong attention to detail, deadlines, reporting and follow-through. • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients. • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment. • Ability to work overtime as necessary. • Occasional travel either locally, nationally, and/or internationally may be required.

🏖️ Benefits

• Clear career advancement for continued growth and development! • Medical, Dental & Vision: Enjoy peace of mind with our comprehensive benefits package effective day 1, including an employer HSA (Health Savings Account) contribution. • Earned Time Off: Recharge and rejuvenate with earned time off to spend on your terms. • Paid Holidays: Celebrate special moments and create lasting memories with paid holidays. • Financial Perks: 401(k) program with company match as well as an Employee Stock Purchase Program. • Education Perks: We believe in your continued growth and offer educational assistance to support your professional development. • Dependent Scholarship Opportunities: We care about your family's future, which is why we provide opportunities for your dependents to pursue their educational dreams.