Agent Experience Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SDKIntel

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2021

🔐 Security

☁️ SaaS

🤝 B2B

Security • SaaS • B2B

SDKIntel is a small, focused team that provides deep mobile SDK intelligence for iOS and Android apps, concentrating on verticals such as EU fintech and banking. They decrypt and analyze app binaries (including tamper-hardened iOS binaries) to map third-party SDKs inside apps, producing confidence-scored detections and structured intelligence briefs (JSON, XLSX, PDF) and data feeds. Their customers include SDK vendors, security & compliance teams, and M&A/investment teams; offerings include bespoke vertical briefs, movement tracking, switch-target lists, competitor footprint maps, and analyst walkthroughs. Their methodology emphasizes binary-level analysis, strict confidence criteria, and vertical-scoped reports delivered on a cadence.

📋 Description

• Foster a positive and productive relationship between Liveops and its agents • Provide hands-on support to agents • Deliver engaging educational content • Champion initiatives that drive agent success and satisfaction • Mitigate detractors and boost agent sentiment • Identify and escalate new agent trends through MyLiveops, live events, one-to-one interactions, and other voice-of-customer channels • Develop or source agent-enablement collateral, including learning modules, video tutorials, programmatic agent sessions, and how-to guides • Pioneer and lead new agent programming to support agent success and strengthen the Liveops community relationship • Identify gaps in the agent community’s online knowledge base and prioritize new assets • Serve as a liaison between agents and Liveops teams to minimize confusion • Route inquiries to appropriate teams when necessary • Collaborate cross-functionally to understand new processes, client-specific pain points, technology updates, and outages • Proactively deliver solutions to the agent community • Develop and deliver agent-enablement content that improves agent success and overall experience

🎯 Requirements

• A Bachelor’s degree or equivalent work experience • 2+ years working in customer success and/or customer support • BPO experience a plus • Proficient in Microsoft products and Salesforce • Excellent written and verbal communication skills with attention to detail • Ability to document and present complex content in an organized, simple and concise way • Ability to multi-task, prioritize, and meet timelines on deliverables • Experience addressing groups using video, phone, chat, email, and other communication tactics • Self-starter with a sense of urgency and ability to work well under pressure • Ability to work remotely • Interpersonal savvy, empathy, and ability to advocate for agents • Intrapreneurial mindset with proven ability to deliver against organizational objectives • Proven experience working cross-functionally and with third parties to deliver online educational and engagement-based programming • Highly developed consultative skills and ability to build strong, long-term relationships • Resourcefulness in tackling complex challenges • Curiosity and willingness to learn new processes or solutions end to end • Ability to prioritize and multi-task while maintaining attention to detail • Highly motivated self-starter with problem-solving ability and collaborative, team-oriented approach • Ability to sit or stand at a desk for extended periods while working on a computer • Availability for virtual meetings in a non-distracted environment • Ability to work independently and meet deadlines • Ability to engage daily with the agent community

🏖️ Benefits

• Remote work arrangement • Opportunity to develop and deliver educational content and programming • Opportunity to pioneer and lead new agent programming • Collaborative, cross-functional and team-oriented work environment